UX/UI Design Lead

About the Role

Unlock Health is seeking a UX/UI Design Lead who possesses a blend of strong design craft, strategic thinking, business acumen, and a passion for mentoring. This role is for a design leader who excels at balancing user needs, organizational objectives, and technical constraints, aiming to elevate both the quality of the work and the growth of team members. In this leadership position, you will be responsible for managing digital design projects from beginning to end, setting the design vision for complex client initiatives. You will collaborate closely with strategists, researchers, developers, and other stakeholders to create intuitive, accessible digital experiences that are informed by user insights and aligned with business goals. Your responsibilities will range from developing scalable design systems to leading strategic discussions with clients, ensuring the delivery of thoughtful, seamless, and impactful user experiences.

What You’ll Do

• Lead UX/UI design efforts for complex client projects, overseeing the entire project lifecycle from discovery and strategy through execution and optimization.
• Take ownership of end-to-end project delivery, including the creation of design systems and the development of style guides.
• Define the design direction for digital experiences across various platforms, including websites, applications, and healthcare-specific journeys, ensuring solutions are intuitive, scalable, and user-centered.
• Transform user research, usability findings, and business requirements into clear, strategic design solutions and cohesive design systems.
• Conduct and lead UX research activities, such as user interviews, usability testing, audits, and synthesis workshops, to extract actionable insights.
• Develop and maintain scalable, responsive design systems and component libraries in Figma, adhering to modern best practices.
• Champion accessibility and inclusive design principles, ensuring all digital experiences meet or exceed usability and accessibility standards.
• Collaborate with cross-functional teams including strategists, developers, content creators, and stakeholders to ensure smooth implementation and alignment.
• Facilitate client meetings, workshops, presentations, and review sessions with confidence and clarity.
• Articulate clear design rationale, grounding decisions in user research, accessibility standards, and business objectives.
• Mentor and support junior designers through coaching, collaborative design critiques, and guidance on professional development.
• Drive continuous improvement of design processes, workflows, and team standards to enhance quality, consistency, and efficiency.
• Iterate rapidly based on feedback, testing results, analytics, and evolving project goals while upholding high standards of craft and detail.
• Integrate new design methodologies and adopt an AI-first approach in design processes.

What You Bring

• A minimum of 7 years of experience in UX/product design, digital experience design, or a closely related field.
• A strong portfolio showcasing strategic thinking, exceptional visual design skills, and demonstrable impact, preferably from an agency setting.
• Proven experience leading UX engagements and setting design direction for intricate digital projects.
• A solid understanding of relevant compliance requirements, including accessibility and HIPAA.
• Expertise in research synthesis, strategic design thinking, and translating insights into scalable, user-centered solutions.
• Advanced proficiency in Figma, including experience with component systems, prototyping, responsive design, and developer handoff.
• Interest and experience in adapting design processes to leverage new AI tools and capabilities.
• A thorough understanding of design systems, accessibility standards, usability principles, and inclusive design best practices.
• Deep knowledge of design fundamentals, including typography, hierarchy, spacing, layout, interaction design, and responsive behaviors.
• Excellent communication and stakeholder facilitation skills, with the ability to present ideas effectively and influence decisions among both technical and non-technical audiences.
• Experience in mentoring and developing junior designers, fostering a collaborative and growth-oriented team environment.
• A strategic, curious, and adaptable mindset with a commitment to solving complex problems and enhancing design quality and impact.

About Unlock Health

Unlock Health is a comprehensive marketing communications agency that combines technology expertise with a deep understanding of the healthcare industry. We integrate a managed care consultancy with significant revenue strategy experience to address a key challenge for healthcare organizations: the alignment of brand, marketing, technology, and revenue strategy. This integration enables healthcare entities to effectively attract and retain patients, build brand equity, and optimize their financial performance. Our services encompass patient acquisition, brand development, streamlining complex marketing technology ecosystems, and creating sophisticated digital experiences. Our approach is founded on clarity, authenticity, and a profound understanding of the factors driving progress in healthcare.

Equal Opportunity Employer Statement

Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Key skills/competency

UX/UI Design, Design Leadership, Digital Experience Design, User Research, Design Systems, Figma, Accessibility, Stakeholder Facilitation, Mentoring, AI in Design