7 days ago

IT Help Desk Support Technician

Hybrid
Full Time
₹0
Hybrid

Job Overview

Job TitleIT Help Desk Support Technician
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary₹0
LocationHybrid

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Job Description

About the Role

We are seeking a proactive and detail-oriented IT Help Desk Support Technician to serve as the first point of contact for technical assistance. In this remote position based out of India, you will manage the full lifecycle of end-user hardware, from unboxing and clean-slate setups to ongoing software maintenance and advanced troubleshooting of remote access and cloud productivity tools. Your working hours will align with US office hours in the Pacific Time Zone.

Key Responsibilities

  • Computer Setup & Deployment: Build and configure new workstations and laptops from scratch, including OS imaging, driver installation, and peripheral setup.
  • Application Management: Install, update, and maintain business-critical software applications across the organization.
  • Microsoft 365 Support: Troubleshoot issues within the Microsoft 365 ecosystem, including Outlook connectivity, Teams configuration, and OneDrive syncing.
  • Remote Access & VPN: Diagnose and resolve VPN connectivity issues, ensuring secure and stable access for remote employees.
  • Ticket Management: Handle incoming requests via phone, email, or chat, documenting interactions and resolutions in the ticketing system.
  • User Training: Provide basic guidance to staff on hardware and software usage to improve efficiency and digital literacy.

Required Skills & Qualifications

  • Technical Proficiency: Hands-on experience with Windows 10/11.
  • Networking Basics: Solid understanding of TCP/IP, Wi-Fi, and VPN protocols.
  • Problem Solving: Ability to independently research and resolve hardware and software issues.
  • Communication: Strong verbal and written English skills to explain technical concepts to non-technical users.
  • Education/Experience: Prior experience in a technical support role. Relevant certifications such as CompTIA A+ or Microsoft fundamentals are a plus.
  • Experience Level: 4 to 9 years of experience.

Key skills/competency

  • Windows 10/11
  • Microsoft 365
  • VPN Troubleshooting
  • TCP/IP
  • Wi-Fi Protocols
  • Hardware Deployment
  • Software Installation
  • Ticketing Systems
  • Technical Support
  • User Training

Tags:

IT Help Desk Support
technical support
hardware management
software maintenance
troubleshooting
ticket management
user training
remote access
VPN
Microsoft 365
deployment
Windows 10
Windows 11
TCP/IP
Wi-Fi
Outlook
Teams
OneDrive
ticketing system

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How to Get Hired at

  • Research the company's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to understand if it's a good fit for an IT Help Desk Support Technician.
  • Tailor your resume: Customize your resume to highlight experience in Windows 10/11, Microsoft 365, VPN troubleshooting, and networking basics, directly addressing the IT Help Desk Support Technician job description.
  • Showcase problem-solving skills: Be prepared to discuss specific examples of how you have independently researched and resolved complex hardware or software issues in previous IT support roles.
  • Prepare for technical questions: Brush up on your knowledge of TCP/IP, Wi-Fi, VPN protocols, and common Microsoft 365 troubleshooting scenarios relevant to an IT Help Desk Support Technician.
  • Demonstrate strong communication: Practice articulating technical concepts clearly and concisely for non-technical users, as effective communication is crucial for this IT Help Desk Support Technician role.

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