Customer Service Intern
Job Overview
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Job Description
About the Company
We are a fast-growing, customer-focused company dedicated to delivering exceptional service and support to our clients and customers. As we continue to expand, we’re looking for a motivated and detail-oriented Customer Service Intern to join our remote team. Non-students are also welcomed.
Role Description
As a Customer Service Intern, you will support our customer experience team by assisting with inquiries, resolving basic issues, and ensuring customers receive timely, professional support. This is a great opportunity for students wanting to work and gain experience, though non-students are also encouraged to apply.
- Respond to customer inquiries via email, chat, and phone in a timely manner.
- Assist in resolving product or service related issues.
- Escalate complex issues to senior support staff.
- Gather customer feedback and report insights to the team.
- Support administrative tasks as needed.
Qualifications
- Currently enrolled in or recently graduated students.
- Excellent written and verbal communication skills.
- Strong problem-solving abilities.
- Ability to work independently in a remote setting.
- Positive attitude and customer-focused mindset.
What You'll Gain
- Real-world customer service experience.
- Training and mentorship from experienced professionals.
- Flexible remote work environment.
- Opportunity for full-time employment upon successful completion.
- Professional references and resume building experience.
Key skills/competency
- Customer Service
- Communication Skills
- Problem-Solving
- Remote Work
- Customer Support
- Client Relations
- Issue Resolution
- Feedback Collection
- Team Collaboration
- Time Management
How to Get Hired at
- Understand the customer-centric approach: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight your communication, problem-solving, and remote work abilities specifically for customer service roles.
- Showcase relevant experience: Emphasize any past customer interaction, support, or problem-solving roles, even volunteer work.
- Prepare for behavioral questions: Be ready to discuss experiences demonstrating your positive attitude, ability to work independently, and commitment to customer satisfaction.
- Demonstrate genuine enthusiasm: Express a strong desire to learn and contribute to a fast-growing, customer-focused company during your interviews.
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