Customer Service Associate

Company Description

We are a dynamic company committed to delivering exceptional customer experiences. While specific details are not provided, we operate in an environment that values customer satisfaction and efficient service delivery.

Role Description

This is a full-time, on-site role for a Customer Service Associate based in Thane. The Customer Service Associate will be instrumental in managing customer interactions, ensuring timely resolution of inquiries and issues, and upholding high standards of customer satisfaction. Daily responsibilities encompass handling both inbound and outbound customer communications, diligently maintaining precise records of all client interactions, and consistently providing outstanding customer experiences through clear, effective communication and comprehensive support.

Qualifications

• Proficiency in Customer Support and delivering superior Customer Service.
• Commitment to ensuring Customer Satisfaction and enhancing Customer Experience.
• Strong Phone Etiquette and effective verbal communication skills.
• Ability to work collaboratively in a team-oriented environment.
• Excellent problem-solving skills and ability to manage multiple tasks efficiently.
• High school diploma or equivalent; a bachelor's degree in a related field is a plus.
• Experience in customer service, hospitality, or a similar field is preferred.

Key skills/competency

• Customer Service
• Customer Support
• Customer Satisfaction
• Customer Experience
• Phone Etiquette
• Communication Skills
• Problem-Solving
• Teamwork
• Data Entry
• Conflict Resolution