Call Center Specialist - Remote

About the Role

Spotify is seeking a motivated and service-driven Remote Call Center Specialist to assist customers with account, billing, and platform-related inquiries. This is a no-experience-required role—full training will be provided. If you enjoy helping people, solving problems, and working from the comfort of your home, this position as a Call Center Specialist - Remote is an excellent opportunity.

Key Responsibilities

• Handle incoming calls, chats, and emails from Spotify users.
• Assist customers with account access, premium subscriptions, billing issues, and technical guidance.
• Document interactions and maintain high-quality service logs.
• Escalate complex issues to the appropriate internal teams.
• Provide accurate, friendly, and timely support.
• Maintain product knowledge and stay updated on new features.
• Work independently while meeting daily/weekly performance goals.
• Ensure privacy and confidentiality of user information.

Qualifications

• U.S. citizenship required.
• No previous experience required — training is fully provided.
• Strong communication and active listening skills.
• Basic computer knowledge and ability to use CRM tools.
• Good problem-solving abilities and professionalism.
• Reliable high-speed internet connection.
• Ability to multitask and work in a fast-paced remote environment.

What Spotify Offers

• Competitive salary: $146,000 – $256,000 per year.
• 100% remote work from anywhere in the U.S.
• Full training and onboarding support.
• Advancement opportunities within customer operations.
• Healthcare benefits, paid time off, and retirement plans.
• A supportive, inclusive, and collaborative work culture.

Key Skills/Competency

• Customer Service
• Problem-Solving
• Communication Skills
• Active Listening
• CRM Tools
• Technical Support
• Billing Inquiries
• Account Management
• Multitasking
• Remote Work