3 hours ago

Call Center Specialist

Hybrid
Full Time
$104,000
Hybrid

Job Overview

Job TitleCall Center Specialist
Job TypeFull Time
Offered Salary$104,000
LocationHybrid

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Job Description

About the Role

Spotify is seeking a professional and customer-focused Remote Call Center Specialist to support users with inquiries, technical issues, and account-related needs. This is an excellent entry-level opportunity—no prior experience required, and full training will be provided.

Key Responsibilities

  • Handle inbound and outbound customer calls with professionalism
  • Assist users with account questions, subscription issues, and troubleshooting
  • Document conversations and update customer records
  • Escalate technical issues to the appropriate internal teams
  • Provide accurate information about Spotify’s services and features
  • Follow communication scripts and guidelines when necessary
  • Maintain a high level of customer satisfaction and service quality

Qualifications

  • High school diploma or equivalent
  • Strong communication and active listening skills
  • Ability to remain patient and calm with customers
  • Basic computer proficiency (training provided)
  • Ability to work independently in a remote environment
  • Must be a U.S. Citizen
  • Reliable internet connection and quiet home workspace

What We Offer

  • Competitive pay: $45–$55 per hour
  • Complete remote training and onboarding
  • Opportunities for advancement within Spotify
  • Supportive, collaborative remote team environment
  • Flexible scheduling options

Key skills/competency

  • Customer Service
  • Communication Skills
  • Active Listening
  • Troubleshooting
  • Documentation
  • Problem Solving
  • Client Support
  • Call Handling
  • Remote Work
  • Technical Support

Tags:

Call Center Specialist
Customer Service
Customer Support
Remote Work
Entry Level
Troubleshooting
Communication
Client Relations
Inbound Calls
Outbound Calls
Account Management
Spotify
User Support
Technical Assistance
Help Desk
CRM Software
Communication Platforms
Ticketing Systems
Microsoft Office
Google Workspace

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How to Get Hired at

  • Research Spotify's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor to align your application.
  • Tailor your resume: Customize your resume to highlight strong communication, active listening, and problem-solving skills, even without direct call center experience.
  • Emphasize remote readiness: Detail your experience with remote work environments, self-discipline, and reliable home office setup.
  • Prepare for behavioral questions: Practice scenarios demonstrating patience, empathy, and customer satisfaction focus for your Spotify interview.
  • Showcase Spotify passion: Express genuine enthusiasm for Spotify's services and how you can contribute to their user experience during interviews.

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