Assistant Branch Manager

About the Assistant Branch Manager Role

As an Assistant Branch Manager in a leading company, you will play a crucial role in the daily operations and success of our flagship branch. This position involves supporting the Branch Manager, overseeing staff, ensuring excellent customer service, and contributing to the achievement of sales and operational targets. You will be instrumental in maintaining the high standards of our leading brand.

Key Responsibilities

• Assist the Branch Manager in all aspects of branch operations, including daily management, team supervision, and performance monitoring.
• Oversee customer service initiatives, ensuring a high level of satisfaction and resolving complex client inquiries effectively.
• Support sales and business development efforts to achieve and exceed branch targets.
• Manage and mentor a diverse team, fostering a positive and productive work environment.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Handle administrative tasks, including scheduling, reporting, and inventory management.
• Contribute to staff training and development programs.

Qualifications

• Proven experience in a supervisory or assistant management role within a retail, banking, or service-oriented environment.
• Strong leadership and team-building capabilities.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Customer-focused mindset with a commitment to delivering exceptional service.
• Proficiency in relevant office software and operational systems.
• High school diploma or equivalent; a bachelor's degree in business or a related field is a plus.

Key skills/competency

• Team Leadership
• Customer Service
• Operational Management
• Sales Support
• Problem-solving
• Staff Development
• Compliance Management
• Performance Monitoring
• Communication Skills
• Retail Operations