Patient Service Rep - UT Urgent Care Halls
@ University Physicians' Association

Knoxville, Tennessee, United States
$16 - $18
On Site
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXX XXXXXXXXX****** @universityphysicians.org
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Job Details

Overview

UT Urgent Care Clinic, serving Knoxville, TN and surrounding counties since 2007, is seeking experienced full-time Patient Service Representatives. This role requires working in a fast-paced urgent care environment and delivering exceptional customer service.

Responsibilities

  • Greet patients and assist with their requests upon arrival
  • Obtain and record demographic, insurance, and financial information
  • Collect co-pays, co-insurances, and past due balances
  • Verify insurance eligibility and inform patients about payment policies
  • Answer multi-line telephones and relay messages to clinical team members

Position Highlights

  • Flexible 36-hour work week with three shifts per week
  • 12-hour weekday shifts (9AM-9PM) and 9-hour weekend shifts (9AM-6PM)
  • Shift differential up to $2.00 per hour
  • Opportunities for performance based pay increases and promotions
  • Professional development via workshops and certifications

Salary and Benefits

Hourly wage ranges from $16.00 to $18.00 based on experience. Benefits include health insurance (medical, dental, vision, life, disability, critical illness), FSA/HSA with employer contributions, 401(k) with matching, PTO, sick and bereavement leave, and employee assistance programs. Additional perks include access to a fitness center and monthly team member recognition rewards.

Requirements

  • Ability to work 12-hour shifts including weekends
  • Reliable transportation
  • Experience in fast-paced, team-driven environments
  • Outstanding customer service skills
  • GED or Higher School Diploma required
  • 1+ year experience in healthcare settings (medical office, urgent care, ED) preferred

Key skills/competency

Patient Service Representative, Urgent Care, Customer Service, Data Entry, Insurance Verification, Healthcare, Fast-paced, Teamwork, Communication, Flexibility

How to Get Hired at University Physicians' Association

🎯 Tips for Getting Hired

  • Research University Physicians' Association's culture: Study their mission, values, and patient care approach.
  • Customize your resume: Highlight healthcare experience and customer service skills.
  • Network on LinkedIn: Connect with current and former employees.
  • Prepare for interviews: Review common healthcare customer service questions.

📝 Interview Preparation Advice

Technical Preparation

Familiarize with clinic software systems.
Review insurance verification processes.
Practice data entry accuracy drills.
Brush up on record management procedures.

Behavioral Questions

Describe handling stressful situations.
Explain teamwork in fast-paced settings.
Discuss customer service challenges overcome.
Share experiences of multitasking effectively.

Frequently Asked Questions