Patient Service Representative - UT Urgent Care

@ University Physicians' Association

Overview

UT Urgent Care Clinic, serving Knoxville, TN and surrounding counties since 2007, is seeking experienced full-time Patient Service Representatives. This role requires working in a fast-paced urgent care environment and delivering exceptional customer service.

Responsibilities

• Greet patients and assist with their requests upon arrival
• Obtain and record demographic, insurance, and financial information
• Collect co-pays, co-insurances, and past due balances
• Verify insurance eligibility and inform patients about payment policies
• Answer multi-line telephones and relay messages to clinical team members

Position Highlights

• Flexible 36-hour work week with three shifts per week
• 12-hour weekday shifts (9AM-9PM) and 9-hour weekend shifts (9AM-6PM)
• Shift differential up to $2.00 per hour
• Opportunities for performance based pay increases and promotions
• Professional development via workshops and certifications

Salary and Benefits

Hourly wage ranges from $16.00 to $18.00 based on experience. Benefits include health insurance (medical, dental, vision, life, disability, critical illness), FSA/HSA with employer contributions, 401(k) with matching, PTO, sick and bereavement leave, and employee assistance programs. Additional perks include access to a fitness center and monthly team member recognition rewards.

Requirements

• Ability to work 12-hour shifts including weekends
• Reliable transportation
• Experience in fast-paced, team-driven environments
• Outstanding customer service skills
• GED or Higher School Diploma required
• 1+ year experience in healthcare settings (medical office, urgent care, ED) preferred

Key skills/competency

Patient Service Representative, Urgent Care, Customer Service, Data Entry, Insurance Verification, Healthcare, Fast-paced, Teamwork, Communication, Flexibility