IS Operations Analyst
@ University of Texas Medical Branch (UTMB)

Galveston, Texas, United States
$75,000
On Site
Regular
Posted 1 day ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXX XXXXXXXXXXX XXXXXXXX****** @utmb.edu
Recommended after applying

Job Details

Overview

The IS Operations Analyst at University of Texas Medical Branch (UTMB) provides technical analysis and support for maintenance, troubleshooting, and resolution of data center facilities, applications, and systems. The role includes planning analysis and support for monitoring workflow, methods, and procedures for data center operations, and recommending standard policies and procedures for routine service.

Minimum Qualifications

  • Technical analysis and support of data center operations
  • Troubleshooting and problem resolution of data center facilities and applications
  • Planning, monitoring workflows, and recommending standard procedures

Licenses, Registrations, or Certifications

  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA IT Operations Specialist

Job Duties

  • Communicate system outages and establish bridge calls during critical events
  • Support data circuit outages and manage service provider communications
  • Oversee enterprise batch job streams and escalate issues
  • Manage Escrow account documentation and support authorized requests
  • Support hardware installations, decommissions, relocations, and inventory management in data centers
  • Provide feedback on process improvements and workflow procedures
  • Assist with incident logging, response, and after-action improvements
  • Participate in ongoing skill development and team cross-training
  • Adhere to practice standards, internal controls, and reporting structures

Work Schedule

This is an on-site role with rotating 4x10 shifts, with occasional additional hours as needed.

Key Skills/Competency

  • Data Center Operations
  • Troubleshooting
  • Technical Analysis
  • Workflow Monitoring
  • Process Improvement
  • Incident Management
  • Hardware Support
  • Customer Service
  • Communication
  • Team Collaboration
Apply without a personalized resume

How to Get Hired at University of Texas Medical Branch (UTMB)

🎯 Tips for Getting Hired

  • Customize your resume: Highlight technical support and troubleshooting skills.
  • Research UTMB: Understand the company and its data center operations.
  • Tailor your cover letter: Emphasize certifications like CompTIA.
  • Practice technical scenarios: Prepare for technical analysis questions.
  • Network strategically: Connect with UTMB current employees on LinkedIn.

📝 Interview Preparation Advice

Technical Preparation

Review data center troubleshooting techniques.
Study CompTIA certification topics thoroughly.
Practice hardware installation procedures.
Familiarize with incident logging software.

Behavioral Questions

Describe handling stressful outage situations.
Explain a time you solved hardware issues.
Discuss teamwork during data center incidents.
Share a process improvement experience.

Frequently Asked Questions