IS Operations Analyst

@ University of Texas Medical Branch (UTMB)

Overview

The IS Operations Analyst at University of Texas Medical Branch (UTMB) provides technical analysis and support for maintenance, troubleshooting, and resolution of data center facilities, applications, and systems. The role includes planning analysis and support for monitoring workflow, methods, and procedures for data center operations, and recommending standard policies and procedures for routine service.

Minimum Qualifications

• Technical analysis and support of data center operations
• Troubleshooting and problem resolution of data center facilities and applications
• Planning, monitoring workflows, and recommending standard procedures

Licenses, Registrations, or Certifications

• CompTIA A+
• CompTIA Network+
• CompTIA Security+
• CompTIA IT Operations Specialist

Job Duties

• Communicate system outages and establish bridge calls during critical events
• Support data circuit outages and manage service provider communications
• Oversee enterprise batch job streams and escalate issues
• Manage Escrow account documentation and support authorized requests
• Support hardware installations, decommissions, relocations, and inventory management in data centers
• Provide feedback on process improvements and workflow procedures
• Assist with incident logging, response, and after-action improvements
• Participate in ongoing skill development and team cross-training
• Adhere to practice standards, internal controls, and reporting structures

Work Schedule

This is an on-site role with rotating 4x10 shifts, with occasional additional hours as needed.

Key Skills/Competency

• Data Center Operations
• Troubleshooting
• Technical Analysis
• Workflow Monitoring
• Process Improvement
• Incident Management
• Hardware Support
• Customer Service
• Communication
• Team Collaboration