Senior Systems Analyst, Information Technology

Senior Systems Analyst, Information Technology - University of Ottawa

Information Technology at the University of Ottawa is a dynamic and collaborative environment focused on prioritizing and optimizing technological investments to facilitate the best student experience, as well as support the activities of faculty, researchers, and staff. Our greatest strength lies in our people – professionals eager to flex their intellectual muscle and achieve new heights in their careers. Working here provides access to a rich IT environment with diverse platforms, products, and services, welcoming innovative ideas. This challenging and rewarding role will bring out the best in you, driving the advancement of IT in higher education. We offer technologies to keep your inner fires burning and benefits that can help sustain a better lifestyle, all just minutes away from gyms, the Byward Market, downtown, and the Rideau Canal for lunchtime activities.

Position Purpose

Reporting to the Senior Manager, Information Technology, the Senior Systems Analyst installs, configures, and maintains the server infrastructure and systems to support and improve the efficiency of the organization’s operations. This role ensures that IT assets for its designated group or team are managed to maximize the use of the University’s technical resources and guarantee the stable, secure, and consistent performance of the infrastructure.

Key Responsibilities

• System Installation and Configuration: Installs and configures servers and systems to ensure full and proper system functionality within the existing infrastructure. Gathers and evaluates client needs, analyzes systems requirements, evaluates vendor-supplied applications, develops recommendations, and implements accordingly. Modifies existing component configurations as necessary to maintain or improve functionality and facilitate easy information retrieval.
• System Maintenance and Repair: Identifies, diagnoses, and develops solutions, including system patches or version upgrades, to repair and resolve technical issues with the server infrastructure systems in a timely manner. Maintains core application infrastructure, including virtual servers, networks, and firewalls. Acts as an escalated level of support for other technicians/analysts to resolve complex server infrastructure issues.
• New Technology Assessment and Advice: Conducts market research, technology assessments, and analysis to provide advice to clients for effective system selection and integration within the existing infrastructure. Supports the Manager in designing server infrastructure and systems by providing advice and recommendations to continuously improve their operation. Assists in evaluating software options (custom versus off-the-shelf) to determine hardware requirements for IT solutions.
• Server Maintenance: Monitors the performance of the server infrastructure to ensure it consistently supports the business needs of the University. Conducts testing of new or customized application modules to ensure they meet specifications. Provides ongoing maintenance and operational support for applications.

What You'll Bring

• University degree in Computer Science/Information Technology or a related field, or an equivalent combination of education and experience.
• Minimum 5 years of experience supporting large-scale server infrastructure systems in a multi-platform environment.
• Knowledge of programming and operating systems principles.
• Knowledge of server infrastructure, systems architecture, and maintenance.
• Knowledge of multiple programming languages.
• Knowledge of computer security and access principles and best practices.
• Knowledge of the University’s IT policies, procedures, and standards.
• Experience in configuration of complex servers and systems.
• Experience in virtualization technologies, storage, and systems administration.
• Experience working in a customer service environment.
• Analytical skills to diagnose and repair server infrastructure system problems.
• Organizational skills to prioritize work and meet multiple strict deadlines.
• Ability to communicate technical concepts in a non-technical manner.
• Bilingualism – French and English (spoken and written).

Key Competencies at uOttawa

• Planning: Organize in time a series of actions or events in order to realize an objective or a project. Plan and organize own work and priorities in regular daily activities.
• Initiative: Demonstrate creativity and initiative to suggest improvements and encourage positive results. Is proactive and self-starting. Show availability and willingness to go above and beyond whenever it is possible.
• Client Service Orientation: Help or serve others to meet their needs. This implies anticipating and identifying the needs of internal and external clients and finding solutions on how to meet them.
• Teamwork and Cooperation: Cooperate and work well with other members of the team to reach common goal(s). Accept and give constructive feedback. Able to adjust own behaviour to reach the goals of the team.

The University of Ottawa embraces diversity and inclusion in the workplace. We are passionate about our people and committed to employment equity, fostering a culture of respect, teamwork and inclusion, where collaboration, innovation, and creativity fuel our quest for research and teaching excellence. While all qualified persons are invited to apply, we welcome applications from qualified Indigenous persons, racialized persons, persons with disabilities, women and LGBTQIA2S+ persons. The University is committed to creating and maintaining an accessible, barrier-free work environment and will work with applicants with disabilities requesting accommodation during the recruitment, assessment and selection processes. Applicants with disabilities may contact hrtalentmanagement@uottawa.ca to communicate their accommodation need. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. If this is a union position, the hiring process will be governed by the current collective agreement related to the union affiliation. If this is a front-line position with responsibilities to interact with students, selected candidates must be rated at the Low Advanced proficiency level or higher for both oral comprehension and reading comprehension in their second official language, as determined by a proficiency test designed by the Official Languages and Bilingualism Institute. Please note that Policy 129 – Covid-19 Vaccination, suspended effective May 1, 2022, may be reinstated at any point in the future depending on public health guidelines and expert recommendations.

Key Skills/Competency

• Server Infrastructure
• Systems Administration
• Virtualization Technologies
• Network Configuration
• Firewall Management
• IT Support Escalation
• System Diagnostics
• Performance Monitoring
• Technical Analysis
• Bilingual Communication