Billing & ID Card Services Specialist

About the Role

The University of Iowa, Billing & ID Card Services Specialist is vital to the smooth operation of Billing & ID Card Services, providing comprehensive customer service and support to students, families, staff, and the public. This role ensures efficient operations and high-quality service delivery through phone, email, and face-to-face interactions. It demands meticulous attention to detail, strong communication skills, and advanced expertise in campus carding procedures, billing processes, and university policies.

The specialist handles inquiries and escalated calls, addresses complex billing issues, and manages financial tasks such as posting U-Bill payments, processing scholarship checks, interpreting financial aid memos, and handling billing fee appeals. Effective communication management is crucial, ensuring customers receive accurate information through continuous monitoring of various platforms. The individual will exercise a high level of autonomy in a fast-paced environment, requiring the ability to shift between a variety of duties seamlessly. This position is not eligible for University sponsorship for employment authorization.

Duties To Include

• Assist with training of new employees concerning Billing Office policies and procedures, provide functional supervision for student staff. Ensure staff remain in compliance with FERPA and the Fair Credit Reporting Act.
• Accurately identify and post daily U-Bill payments and electronic review of 529 plan payments and unidentifiable lock box payments, requiring attention to detail and compliance with cash handling procedures.
• Continuously monitor MyUI, SharePoint, Billing websites, and all Billing communications to ensure that students are always being provided the most accurate information.
• Collaborate as a team to serve as the primary point of contact for the Billing Office, handling and resolving inquiries and escalated calls from students, staff, and visitors via phone, email, and in person.

Location & Schedule

University Capitol Centre (UCC)

Monday through Friday, 8:00am-4:30pm

Required Qualifications

• A Bachelor’s Degree in Business Administration or a related field, or the equivalent combination of education and experience is required.
• Typically 1 year related experience in an administrative and/or academic setting, including experience providing excellent customer service in a complex operational environment.
• Demonstrates strong interpersonal skills, including experience providing excellent customer service utilizing both written and verbal communication.
• Demonstrated ability to create, maintain, retrieve and archive electronic and procedural documents.
• Demonstrates ability to effectively transmit, receive, and accurately interpret information and needs of individuals and groups from a variety of backgrounds and perspectives.
• Proficiency with Microsoft Office applications of Word and Excel.

Desirable Qualifications

• Demonstrates an understanding of FERPA and/or other university and federal regulatory rules, policies and laws related to confidentiality of information.
• Proficiency with MAUI or other student records system or product (i.e. Banner, PeopleSoft).
• Experience supporting student employment processes, such as scheduling, hiring, or performance management, is preferred.

Position and Application Details

In order to be considered for an interview, applicants must upload the following documents and mark them as a “Relevant File” to the submission: Resume, Cover Letter.

Job openings are posted for a minimum of 14 calendar days and may be removed from posting and filled any time after the original posting period has ended.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background investigation. Up to 5 professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Brooke McMurl at brooke-mcmurl@uiowa.edu or 319-467-0719.

This position is eligible for hybrid work within Iowa and will require a work arrangement form to be completed upon the start of your employment. Per policy, work arrangements will be reviewed annually, and must comply with the remote work program and related policies and employee travel policy when working at a remote location.

About The University Of Iowa

Joining the University of Iowa means becoming a vital part of the Hawkeye community, where your work directly impacts education, research, and student success. Enjoy exceptional health coverage, university-paid life insurance, robust retirement plans, and generous leave policies. Benefit from 24/7 support services, well-being resources, and access to UI Health Care specialists. Grow professionally with advanced training, leadership development, and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium, Big Ten athletics, top-ranked public schools, and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.

Key skills/competency

• Billing & ID Card Services Specialist
• Customer Service
• Billing Processes
• Campus Carding Procedures
• FERPA Compliance
• Microsoft Office Proficiency
• Interpersonal Skills
• Communication Skills
• Financial Tasks
• University Policies