Student Affairs Case Manager-Basic Needs
University Housing - The University of Georgia · Athens, GA
- On site
- Full-time
- $50,000 / year
- Athens, GA
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Job highlights
- Provide case management for students in need.
- Support basic needs and food pantry programs.
- Coordinate campus and community resources.
- Assess student well-being and provide support.
- Manage a caseload of student cases.
About the role
Student Affairs Case Manager - Basic Needs
The University of Georgia is seeking a dedicated Student Affairs Case Manager to join the Student Care & Outreach (SCO) team. This role is crucial in providing individualized support and coordinating resources for students facing complex personal, academic, financial, and well-being challenges. The position plays a key role in managing the UGA Student Food Pantry and supporting initiatives for students experiencing homelessness or housing instability.
About the University of Georgia
Chartered in 1785, the University of Georgia is America's first public higher education institution and its flagship university. Ranked among the top 20 public universities, UGA is located in Athens, Georgia, with extended campuses across the state. The university employs approximately 3,100 faculty and over 7,700 staff, serving over 41,000 students.
Position Summary
The Student Affairs Case Manager provides individualized assessment, intervention, and coordinated support for students with complex needs. This role involves managing a caseload, coordinating campus and community resources, and assisting with the UGA Student Food Pantry and Embark@UGA initiatives. The Case Manager collaborates with partners to address systemic barriers impacting students' basic needs and enhance institutional support. The position reports to the Assistant Director of Student Care & Outreach.
Key Responsibilities
- Conduct individualized assessments and develop support plans for students.
- Manage an active caseload of up to 60 cases weekly, prioritizing by acuity.
- Evaluate emergency financial assistance requests and recommend fund disbursement.
- Serve as a liaison between students, families, faculty, and administrators.
- Consult with faculty regarding students of concern and provide recommendations.
- Coordinate cross-functional teams for students with complex needs.
- Maintain confidential case documentation in the Advocate Symplicity system.
- Provide case management for students in the Embark@UGA program.
- Collaborate to identify resources for housing insecurity and financial instability.
- Design and implement outreach initiatives for basic needs resources.
- Research best practices for students experiencing foster care or homelessness.
- Identify grant and funding opportunities for support services.
Knowledge, Skills, and Abilities
- Excellent interpersonal, written, and verbal communication skills.
- Ability to navigate sensitive situations with professionalism and discretion.
- Ability to work independently and collaborate effectively in a team.
- Strong organizational and time-management skills.
- Ability to develop and maintain effective working relationships.
- Ability to interpret and apply university policies and procedures.
- Flexibility to work shifts, evenings, and weekends as needed.
Basic Qualifications
- Bachelor’s degree in a related field or equivalent.
Preferred Qualifications
- Master’s Degree in Higher Education, Student Affairs, Social Work, or related field.
- Experience managing electronic case management or database systems (e.g., Advocate Symplicity, or similar platforms).
Work Schedule and Compensation
- Full-time, 40 hours per week.
- Monday-Friday, 8:00 am – 5:00 pm, with some nights and weekends required.
- Advertised Salary: $50,000 per year.
Location
Athens, Georgia.
Key skills/competency
- Student Affairs Case Management
- Basic Needs Support
- Student Well-being
- Crisis Intervention
- Resource Coordination
- Data Management
- Interpersonal Communication
- Problem Solving
- Student Advocacy
- University Policies
Skills & topics
- Student Affairs
- Case Management
- Basic Needs
- Student Support
- Higher Education
- Social Work
- University of Georgia
- Athens
- Student Services
- Community Resources
How to get hired
- Tailor your resume: Highlight experience in case management, student affairs, social work, or related fields. Emphasize skills like assessment, intervention, and resource coordination.
- Craft a compelling cover letter: Clearly articulate your passion for supporting student well-being and basic needs. Showcase your understanding of the University of Georgia's mission and values.
- Prepare for interviews: Be ready to discuss your experience with complex student situations, conflict resolution, and working with diverse student populations. Demonstrate your ability to work independently and as part of a team.
- Understand university systems: Familiarize yourself with case management software like Advocate Symplicity if possible. Highlight any experience with student databases or similar systems.
- Showcase collaboration skills: Provide examples of how you have successfully collaborated with various departments, faculty, and community partners to support students.
Technical preparation
Familiarize with case management software (Advocate Symplicity).,Practice data entry and documentation skills.,Understand FERPA and confidentiality protocols.,Review university policies and procedures.
Behavioral questions
Describe a complex student situation you managed.,How do you prioritize a high caseload?,How do you handle sensitive student information?,How do you collaborate with diverse stakeholders?
Frequently asked questions
- What is the salary range for the Student Affairs Case Manager position at the University of Georgia?
- The advertised salary for the Student Affairs Case Manager - Basic Needs position at the University of Georgia is $50,000 per year. This is a full-time role with benefits eligibility.
- Does the University of Georgia offer work visa sponsorship for the Student Affairs Case Manager role?
- No, the University of Georgia is unable to offer work visa sponsorship for this position. Applicants must be authorized to work in the U.S. to apply.
- What are the typical working hours for a Student Affairs Case Manager at UGA?
- The standard work schedule for this position is Monday-Friday, 8:00 am to 5:00 pm. However, some nights and weekends may be required to meet the needs of students and the department.
- What qualifications are preferred for the Student Affairs Case Manager role?
- Preferred qualifications include a Master's Degree in Higher Education, Student Affairs, Social Work, or a related field, and experience managing electronic case management or database systems like Advocate Symplicity.
- What is the role of the Student Affairs Case Manager in supporting basic needs at UGA?
- The Case Manager assists with the UGA Student Food Pantry and supports initiatives like Embark@UGA, which helps students experiencing foster care or homelessness. They collaborate to address issues like housing insecurity and financial instability.
- How does the University of Georgia handle accommodations for applicants needing assistance?
- Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR at hrweb@uga.edu.
- What is the primary case management system used at the University of Georgia for this role?
- The University of Georgia utilizes the Advocate Symplicity system for maintaining accurate and confidential case documentation for the Student Affairs Case Manager position.
- What is the general caseload expectation for a Student Affairs Case Manager at UGA?
- A Student Affairs Case Manager at UGA can expect to manage an active caseload of up to approximately 60 cases per week, prioritizing based on acuity and institutional impact.