Website Transformation Advisor

About University Health Network

UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.www.uhn.ca

Job Description

Union: Non-unionNumber of vacancies: 1New or Replacement Position: ReplacementSite: Toronto General HospitalDepartment: Communications & Brand StrategyReports to: Manager, Website TransformationSalary Range: $35.35 - $53.03 per hourHours: 37.5 hours per weekStatus: Temporary Full-TimeClosing Date: April 1, 2026

Position Summary

The Advisor, Website Transformation plays a key role in supporting the redevelopment of UHN.ca by fostering strong stakeholder relationships, coordinating communication across teams, and ensuring alignment throughout the project. Working closely with cross-functional partners, the role helps guide content intake, collaboration, and change management to support a smooth and coordinated transformation. Leveraging digital communications expertise as a supporting capability, the Advisor also contributes to content strategy, accessibility, and user-centered web experiences that reflect UHN’s commitment to patient-first care.

Duties

• Build strong relationships with internal stakeholders across departments, acting as a key liaison to ensure alignment, gather requirements, and support collaboration throughout the website transformation initiative.
• Facilitate clear and consistent communication between project teams, leadership, and subject-matter experts to support transparency, manage expectations, and ensure project progress is well understood.
• Act as a communications ambassador for the project by supporting enterprise-wide adoption, helping teams understand upcoming changes, and contributing to engagement strategies that enable a smooth transition to the new platform.
• Coordinate the intake, organization, and review of website content from internal teams, ensuring alignment with organizational messaging, clarity, and user-focused communication standards.
• Provide input on web usability, content structure, and digital experience best practices to support the development of intuitive, patient-first online experiences.
• Maintain clear project documentation by tracking stakeholder feedback, decisions, and progress across workstreams to support accountability and alignment.
• Support QA activities and ensure content and page designs meet accessibility standards (AODA), brand guidelines, and digital best practices to maintain a consistent and inclusive user experience.

Qualifications

• Post-secondary education in Digital Strategy, UX Design, Communications, Marketing or a related field.
• 3-5 years of experience in Digital Communications, Web Content Strategy, or Website Redevelopment projects, preferably in a complex or health care environment.
• Strong understanding of Web Content Strategy, User Experience (UX), and Information Architecture principles.
• Familiarity with Content Management Systems (CMS), Digital Asset Management, and Web Accessibility Standards (e.g., AODA).
• Experience using Google Analytics or other web analytics tools to inform content decisions and user experience improvements.
• Experience working in cross-functional teams and contributing to large-scale digital transformation initiatives.
• Strong organizational skills with attention to detail and documentation.
• Excellent written and verbal communication skills, with the ability to translate complex information into clear, user-friendly content.
• Ability to build relationships and engage stakeholders across departments.
• Demonstrated initiative, adaptability, and a collaborative mindset.

Additional Information

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.All applications must be submitted before the posting close date.UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

Key skills/competency

Website Transformation Advisor, Stakeholder Relationship Management, Communication, Content Strategy, User Experience, Digital Transformation, Accessibility Standards, Project Documentation, Change Management, Web Usability.