Manager, eLearning & Curriculum

Manager, eLearning & Curriculum at University Health Network

University Health Network (UHN) is recognized as Canada’s #1 hospital and the world’s #1 publicly funded hospital. Comprising 10 sites and over 44,000 TeamUHN members, UHN includes Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education, and West Park Healthcare Centre. As Canada's leading research hospital, UHN is an international hub for discovery, education, and patient care, boasting the largest hospital-based research program in Canada across various medical fields. UHN is proudly affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World, a vision brought to life by its talented and dedicated team members. For more information, visit www.uhn.ca.

Position Summary

The Manager, eLearning & Curriculum supports the implementation of the Princess Margaret Cancer Program's education strategic plan, encompassing both patient/public and provider education, as well as continuing professional development. This role requires a unique skill set to manage both portfolios, bringing expertise in health literacy and its curricular application to eLearning environments for cancer patients/survivors, alongside proficiency in interprofessional curriculum design and implementation for health professional students, trainees, and staff in both digital and in-person settings.

Duties

The Manager will lead and manage a comprehensive education healthcare support service by:

• Leading the design, establishment, and delivery of e-learning strategies and standards for curriculum content for cancer patients, survivors, and health professional staff and trainees.
• Reviewing current organizational practices and procedures to develop quality improvement tools/systems for enhanced efficiency and effectiveness.
• Promoting collaboration with clinical programs to plan quality curricula for interprofessional and continuing education.
• Providing strategic learning expertise, developing modality options, making policy and delivery recommendations, and designing/implementing services related to e-learning training programs and curriculum development.
• Developing and managing comprehensive performance measures and indicators to assess and monitor the effectiveness of targeted training initiatives.
• Partnering to capture peer-reviewed education grants and publishing outcomes to influence other health professional training institutions.
• Implementing new models of interprofessional teaching, learning, and practice transformation.
• Implementing new models of teaching, learning, and evaluation for patients, families, and staff.
• Developing and evaluating interprofessional education certification programs for health professionals, patients, and families.
• Developing and maintaining effective consultation networks and working relationships internally and with provincial hospital, academic partners, and external stakeholders.

Primary Responsibilities

• Develops, manages, and maintains e-education curricula and programs for interprofessional staff, students, patients, families, and community stakeholders.
• Understands and contributes to the strategic plan for a comprehensive Education Program.
• Provides leadership on institution-wide committees to ensure education needs are championed.
• Leads initiatives supporting the mission and goals of the Princess Margaret Cancer Education Program.
• Assists multidisciplinary care staff in developing patient teaching initiatives.
• Facilitates assessment, design, delivery, and evaluation of institutional patient education initiatives, utilizing institutional and departmental plans.
• Facilitates the development of educational materials and resources necessary for service implementation and evaluation.
• Ensures facilities, equipment, and resources are available to achieve Education goals.

Human Resources Management

Manages all aspects of departmental human resources, including:

• Supporting organizational strategies for developing a motivated and cohesive team.
• Promoting professional growth and development, approving and monitoring training programs.
• Collaborating in staff recruitment and retention strategies, including job documentation and orientation.
• Developing, implementing, and communicating performance measures, conducting appraisals, and providing coaching.
• Promoting a teamwork environment that values diversity and cultural sensitivity.
• Managing employee relations issues, workload, and attendance.
• Maintaining responsibility for compensation decisions or making recommendations.
• Using multiple communication strategies to keep staff informed of UHN developments.
• Promoting and maintaining a healthy and safe work environment.

Quality

Manages the development, implementation, evaluation, and maintenance of departmental and education quality improvement initiatives by:

• Aligning initiatives with established site and/or UHN standards and values.
• Incorporating Quality Improvement measures to meet strategic goals for patient education services.
• Collaborating with site management and Quality Teams to design and implement appropriate quality programs with indicators.
• Monitoring quality improvement outcomes and developing action plans as needed.
• Coaching staff/volunteers to ensure continuous quality improvement is integrated into daily activities.
• Assisting site management in meeting Accreditation standards and timely report completion.
• Measuring and evaluating the effectiveness, efficiency, and quality of electronic educational materials.

Planning

Develops, implements, and manages short- and long-term plans aligned with organizational goals by:

• Monitoring changing priorities, trends, and legislative requirements to analyze potential impact.
• Reviewing/modifying existing and identifying/developing new plans integrated with site/organizational objectives.
• Developing and implementing the departmental annual operating plan and staff/volunteer utilization plans.
• Monitoring progress towards goals and taking action as required.
• Developing and implementing day-to-day operating policies, systems, and procedures for departmental effectiveness.
• Collaborating in the development of organizational policies and procedures.
• Assisting in the development and implementation of long-term strategic planning, marketing, and program evaluation.

Financial Management

Manages departmental financial resources by:

• Managing the departmental annual operating budget for optimal resource utilization.
• Approving expenditures within signing authority limits.
• Monitoring, analyzing, and reconciling variances from the approved plan.
• Analyzing financial and statistical reports to monitor performance and attain budgeted targets.
• Identifying annual capital requirements in conjunction with the capital planning process.
• Identifying and developing strategies to streamline operations, improve programs/services, and reduce costs.
• Preparing and presenting financial reports.
• Collaborating with the Foundation to identify and cultivate a donor base for patient education initiatives.
• Identifying and securing alternate sources of funding for patient education initiatives and research.

Corporate Contribution

Performs various corporate management responsibilities by:

• Initiating and developing respectful and collaborative working relationships internally and externally.
• Representing the department and/or site on UHN and site-specific committees and in the external community.
• Contributing to corporate efforts and initiatives to enhance UHN's mission, values, and goals.

Research Responsibilities

• Establishes evidence-based best practices for patient education.
• Encourages new knowledge by promoting a research agenda for patient education.
• Interacts with a research team for monitoring the effectiveness of patient education services.
• Performs cross-functional and/or other duties consistent with the job classification, as assigned or requested.

Qualifications

• Completion of a degree, preferably in Education or Communications.
• Certified in adult education, e-learning specialist, instructional design, or willing to become certified.
• Five (5) or more years of management experience required.
• Demonstrates strong leadership and motivational skills.
• Effective program coordination skills.
• Client service oriented, with the ability to effectively work with diversity.
• Excellent skills in recognizing, analyzing, and resolving problems.
• Excellent decision-making skills and good judgment in difficult situations.
• Effective organizational, interpersonal, and communication skills.
• Ability to work effectively and demonstrate composure under pressure.
• Exercises initiative and good judgment with the ability to multi-task.
• Adapts to and implements change, facilitating its acceptance by others.
• Working knowledge of computer, preferably Microsoft Office and Outlook applications.
• Understanding of Internet/Intranet technologies and Content Management principles.
• Ability to add content to intranet/internet sites using Xpedio and basic HTML (Dreamweaver).
• Maintains and protects patient confidentiality in accordance with UHN policy.

Additional Information

Joining UHN offers competitive packages, transit access, a flexible work environment, and development opportunities within a large organization. Perks include corporate discounts on travel, restaurants, parking, phone plans, auto insurance, and on-site gyms.

Current UHN employees must meet specific eligibility criteria for consideration. All applications must be submitted before the closing date: March 16, 2026. UHN communicates with selected candidates via email, so regular checking is advised. A Criminal Record Check may be required. UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace, providing accommodation upon request.

Key skills/competency

• eLearning Strategy
• Curriculum Design
• Health Literacy
• Interprofessional Education
• Program Management
• Quality Improvement
• Stakeholder Engagement
• Adult Education
• Content Management
• Leadership Development