Barista

Barista at Universal Studios Hollywood

At Universal Studios Hollywood, we are committed to creating a balanced and rewarding work environment while encouraging individual growth and development. Join our world-renowned food and beverage team where you can work side by side with experienced culinary professionals. This team focuses on growing the culinary skills you’ll need to succeed in a challenging and exciting environment. As a company, we are committed to treating each other with respect and we take pride in working together to create fun and memorable moments for our Guests! Embrace the dynamic and high-energy role of Barista, where you'll excel in a fast-paced, high-pressure theme park environment that demands teamwork, precision, and exceptional guest service. In this role, you will skillfully take and prepare food and beverage orders, ensuring accuracy and efficiency to create seamless experiences for guests year-round. Responsibilities include operating cash registers effectively, maintaining clean and organized service areas, and ensuring inventory accuracy to support smooth operations. Ability to understand and follow directions in a high-volume guest-oriented environment. With a focus on delivering outstanding guest service, you’ll positively engage with guests and team members of all ages, contributing to an environment of excellence and excitement.

Universal Studios Hollywood offers a range of benefits including complimentary admission to all Universal Theme Parks, complimentary tickets for friends and family, discounts on food and merchandise, and special employee events like preview nights for new attractions. The company also supports career growth with resume building workshops and wellness programs, fostering a positive environment for building lifelong friendships.

Responsibilities

• Verify cash balance at the beginning and end of each shift.
• Operate cash register, accept cash and credit cards, and manage change requests following established procedures.
• Set up, stock, clean, organize, and maintain a sanitized food service area.
• Process guests’ food and beverage orders, upsell products, and adhere to proper food portioning.
• Promote and provide extraordinary guest service for internal and external guests; answer questions, offer information, and provide assistance courteously.
• Understand and demonstrate proper safety practices and ensure department standards are maintained.
• Balance cash drawers accurately at the beginning and end of each shift, emphasizing integrity and adherence to cash-handling procedures.
• Provide excellent customer service by assisting guests with inquiries, resolving complaints, and addressing concerns related to cash transactions professionally.
• Collaborate with team members and management to ensure compliant, efficient, and secure cash-handling processes.
• Monitor and maintain a safe and secure environment for team members and guests of all ages.
• Identify, de-escalate, and resolve conflicts or disturbances professionally and effectively.
• Provide a positive and welcoming experience for guests while maintaining composure during difficult interactions.
• Maintain a high level of trust and integrity to promote a safe, secure, and welcoming environment.
• Perform other duties as assigned.

Qualifications

• Must be 18 years old or older.
• Prior Barista experience preferred.

Job Demands

This role requires the ability to walk or stand for extended periods and occasionally lift or move up to 50 lbs (with assistance). The work environment typically has moderate to high noise levels and involves exposure to various weather conditions as work can be almost exclusively outdoors.

Schedule

Must be available to work at least 4 days per week throughout peak seasons, including a rotation of mornings, evenings, weekends, and holidays.

Key skills/competency

• Barista Skills
• Cash Handling
• Customer Service
• Food Preparation
• Beverage Preparation
• Teamwork
• Conflict Resolution
• Inventory Management
• Sanitation Standards
• Guest Engagement