Technical Product Manager

Role Overview: Technical Product Manager at Universal Music Group

The Technical Product Manager (TPM) is a key member of Universal Music Group's Global eCommerce Technology team, responsible for shaping, delivering, and evolving high-quality D2C solution experiences across global markets. This role focuses on execution, alignment, and delivery management, ensuring that agreed solutions are implemented on time, meet technical and UX standards, are functional, and align with global requirements. Working within the Global Technology organization, the TPM acts as a key point of coordination between business, product owners, engineering teams, designers, QA, and external vendors. This role requires a solid understanding of front-end technologies, UX best practices, and full-stack concepts.

Key Responsibilities

• Delivery Coordination & Execution: Coordinate day-to-day delivery of global eCommerce initiatives across internal engineering teams and third-party vendors. Track progress, dependencies, and risks to ensure milestones and release timelines are met. Recognize and manage risk with clear communication to stakeholders. Identify delivery issues early and work with stakeholders to resolve blockers. Support validation of business requirements and translate them into clear, actionable technical deliverables. Break down requirements into epics, user stories, and tasks as required. Ensure requirements are clearly understood by internal teams and external partners. Define success metrics for testing and feature acceptance. Facilitate the creation and maintenance of proper product documentation.
• Front-end & UX Awareness: Work closely with UX and design teams to ensure implementations follow established design standards and UX best practices. Review delivered functionality to confirm alignment with usability, performance, and responsiveness expectations. Act as a point of reference for front-end and experience-related questions during delivery.
• Third-Party & Vendor Management: Serve as the primary liaison with third-party development and platform partners. Coordinate scope, timelines, deliverables, and dependencies with external vendors. Ensure vendor work aligns with internal technical standards and quality expectations.
• Quality, QA & UAT Support: Define acceptance criteria and support QA teams during testing phases. Coordinate and support User Acceptance Testing (UAT) with business stakeholders. Validate that delivered solutions meet agreed requirements before release.
• Cross-Functional Communication: Maintain clear communication with business, product owners, engineering, design, QA, and operations teams as needed. Provide concise delivery status updates, risks, and next steps. Support documentation and handover to operations or support teams.

Key Deliverables

• Jira epics, user stories, and acceptance criteria
• Delivery plans, timelines, and status updates
• QA and UAT coordination materials
• Functional and technical documentation
• Vendor deliverables tracking and sign-off

Required Qualifications & Experience

• 5–7+ years of experience in Technical Product Management
• Experience working on eCommerce platforms and Shopify in a global or multi-market context
• Solid understanding of front-end technologies, UX principles, and design best practices
• Exposure to full-stack delivery including APIs, integrations, and backend systems
• Experience coordinating work with third-party vendors or system integrators
• Familiarity with platforms such as Shopify is preferred
• Experience using Jira, Confluence, Monday and similar tools
• Strong organizational, communication, and coordination skills
• Bachelor’s degree in Technology, Business, related field, or equivalent experience

Ideal Candidate Profile

• Delivery-focused and detail-oriented
• Comfortable coordinating across teams without direct authority
• Technically curious with a good understanding of end-to-end systems
• Confident working with external partners
• Interested in growing within a global eCommerce and technology environment

Key skills/competency

• Technical Product Management
• eCommerce Platforms
• Shopify
• Front-end Technologies
• UX Principles
• Full-stack Development
• API Integrations
• Vendor Management
• Jira/Confluence
• Cross-functional Coordination