Client Retention Representative

Overview

Universal Energy Solutions is seeking an enthusiastic and results-driven Client Retention Representative to join our team in Plano, TX. In this role, you will build and maintain long-term relationships with our clients by providing exceptional service and support for our sustainable energy solutions.

Responsibilities

• Proactively reach out to clients to assess satisfaction and gather feedback.
• Engage with both current and new B2B sales customers.
• Handle inquiries and complaints effectively and professionally.
• Develop personalized retention strategies to encourage renewals and upgrades.
• Coordinate with internal teams to relay client feedback.
• Analyze client data and retention metrics to identify trends.
• Participate in the development and execution of customer loyalty programs.
• Stay current with industry trends and best practices in customer retention.

Qualifications

Applicants must have proven experience in customer service, account management, or a similar role, preferably within the energy sector. Excellent communication, strong analytical skills, and a creative approach to developing retention strategies are essential. This role also requires an ability to work independently as well as part of a team.

Opportunities

This position offers rapid advancement opportunities, a professional sales training curriculum, and paid training.

Key skills/competency

Client Retention Representative, customer service, B2B sales, account management, analytical skills, communication, problem-solving, retention strategies, energy sector, loyalty programs