Digital Software Program Manager

Role Overview: Digital Software Program Manager

Universal Audio is actively building a cutting-edge growth engine alongside a visionary approach to SaaS and product development, all aimed at enriching our customers' musical journeys. We are seeking a highly skilled Digital Software Program Manager with expertise in web, e-commerce, data, and DevOps to join our expanding Program Management team. This role is pivotal in guiding programs from initial concept through to successful launch, collaborating extensively with both development teams and cross-functional departments.

The ideal candidate possesses a strong technical foundation in system architecture, cloud technologies, data management, and the Software Development Life Cycle (SDLC), enabling effective participation in technical discussions and proactive resolution of obstacles. Proficiency in Agile development methodologies and Jira for backlog management is essential. Responsibilities include actively supporting scrum and project meetings, delivering weekly status reports, driving action item follow-ups, and managing program risks. This position requires a proactive, methodical individual capable of building robust, productive relationships across multiple remote teams.

Responsibilities

• Program Planning & Execution
  • Support software and marketing teams in planning and executing the roadmap.
  • Develop detailed schedules and resource requirements.
  • Ensure timely delivery of software releases.
  • Proactively manage risks and mitigations.
  • Follow through to promptly escalate critical program issues and project roadblocks.
• Cross-functional Coordination
  • Drive cross-functional alignment on goals and priorities.
  • Lead cross-functional task coordination with other UA teams and services.
  • Proactively identify and manage constraints, dependencies, risks, and issues.
  • Manage deliverables/timelines for partner relationships.
• Communication & Documentation
  • Communicate development milestones, project schedules, and status updates.
  • Ensure requirements are clearly defined.
  • Ensure project documents are complete, current, and available for staff and leadership review.
  • Prepare and present weekly program status to C-level management, communicating progress against deliverables and schedule.
• Metrics & Process Improvement
  • Support the team by reporting schedule, bug, and delivery metrics in Program and Project Reviews.
  • Report team velocity, health, and sprint/release progress in recurring program reviews.
  • Contribute to continuous improvement on processes, tools, and metrics, proactively initiating changes when needed to ensure effectiveness.
  • Maintain a focus on quality, predictability, scalability, repeatability, operational efficiency, and customer satisfaction.

Qualifications

• Strong technical foundation in cloud-native architecture and software design processes, with the ability to lead the resolution of technical hurdles and facilitate high-level team dialogues.
• Understanding of how different systems interact and related trade-offs.
• Understanding of data modeling and high-level information about database management systems.
• Strong grasp of Software Development processes and methodologies.
• Experienced in Agile software development methodologies.
• Proven ability to manage and drive multiple complex technical programs simultaneously.
• Exceptional judgment, analytical skills, and superior oral and written communication skills.
• Highly proactive problem solver with a "can-do" approach to work.
• Ability to work independently and effectively deliver results in a fast-paced environment.
• Highly proficient with Jira, Confluence, and Google products.

Education & Experience

• BA/BS in Business, Engineering, a related field, or equivalent work experience.
• Master’s degree is a plus.
• 5+ years Project/Delivery Management experience.
• Agile Scrum Master training is a plus.
• Experience with customer test data, A/B Testing, and Experimental releases.
• Experience with Shopify.

Compensation & Benefits

The salary range for this position at Universal Audio is $145,000 - $155,000 annually. Base salary will be adjusted based on the cost of labor for the specific city/state of residence at the time of hire. Universal Audio offers a comprehensive benefits package including profit sharing, Medical/Dental/Vision coverage, 401K Safe Harbor Contribution, Stock Options, and flexible time-off (PTO/Sick Leave/Company Holiday Time-off).

Company Mission & Vision

UA Mission: We exist to thrill and inspire music makers everywhere with timeless sound and impeccable craftsmanship, freeing the songs inside and allowing you to sound like the records you love.

UA Vision: In the future, music makers around the world will trust Universal Audio as a friend and creative partner, inspiring them to craft amazing records as naturally as playing their first instrument or singing their favorite song. The best home, project, and professional studios will feature most of the UA equipment from floor to ceiling — ranging from audio interfaces and guitar gear to microphones and software — all of it working together to deliver unrivaled sonics and operational symphony. Our customers will eagerly await each new UA product like a hit record or blockbuster movie, trusting that it may spark them to create the best music of their lives. In doing so, UA will become revered worldwide as the way that music is made.

Universal Audio is an equal employment opportunity employer.

Key skills/competency

• Program Management
• Software Development Life Cycle
• Agile Methodologies
• Jira & Confluence
• Cross-functional Collaboration
• Cloud Architecture
• Data Modeling
• E-commerce Solutions
• DevOps Principles
• Risk & Mitigation Management