Salesforce Business Analyst
Unity
Job Overview
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Job Description
About the Salesforce Business Analyst Role at Unity
Are you a Salesforce enthusiast with a "get-things-done" attitude? Unity is seeking a motivated Salesforce Business Analyst to join its dynamic team. This role is not just technical; it's a pivotal opportunity to bridge technology and business growth within a cutting-edge Salesforce environment.
At Unity, we push Salesforce to its limits, leveraging a sophisticated stack that includes Data Cloud, Prompt Builder, CRM Analytics, Sales, and Service Cloud. You will take full ownership of diverse projects, from optimizing specific internal team workflows to architecting cross-organizational processes that directly impact our global customers. By working at the forefront of Salesforce innovation, including AI and advanced data strategies, you will have a visible, immediate impact on how our organization operates and scales.
What You'll Be Doing
- Business Analysis: Partner with stakeholders to identify pain points and translate them into technical Salesforce requirements.
- System Implementation: Design and configure customized solutions using Salesforce best practices (Flows, Automations, Prompt builder, Data Cloud, CRM Analytics, etc.).
- Project Management: Lead project lifecycles, ensuring milestones are met and stakeholders are aligned throughout the process.
- Global Collaboration: Work closely with diverse teams across the world to ensure system adoption and process standardization.
- Training & Support: Empower our users by creating documentation and conducting training sessions for new features.
What We're Looking For
We are seeking candidates who can design solutions, translate business needs into processes and systems, and define business requirements into a comprehensive technical plan.
- Technical Salesforce Background: Proven experience as a Salesforce Implementer or Administrator with strong configuration skills.
- Project Leadership: A track record of taking responsibility for tasks and driving them to completion.
- Team Player: Ability to self-manage and execute projects from scratch.
- Problem-Solving Mindset: A proactive approach to troubleshooting and optimizing business flows.
- Adaptability: The ability to thrive in a fast-paced environment and manage multiple priorities simultaneously.
You Might Also Have
- Data Cloud: Hands-on experience or strong theoretical knowledge of Salesforce Data Cloud.
- Salesforce Agentforce: Familiarity with AI-driven agents and autonomous Salesforce solutions.
- Project Management: Proven experience in managing project timelines, risks, and stakeholder expectations.
- Innovation Mindset: A passion for staying ahead of the curve with the latest Salesforce releases and AI capabilities.
Key skills/competency
- Salesforce Administration
- Business Analysis
- System Implementation
- Project Management
- Salesforce Configuration
- CRM Analytics
- Data Cloud
- Process Optimization
- Stakeholder Management
- AI Solutions
How to Get Hired at Unity
- Research Unity's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight Salesforce Business Analyst experience, configuration skills, and project leadership.
- Showcase Salesforce expertise: Emphasize practical experience with Data Cloud, CRM Analytics, Flows, and AI capabilities relevant to Unity.
- Prepare for problem-solving: Practice articulating how you've translated business pain points into technical Salesforce solutions.
- Highlight collaboration skills: Demonstrate your ability to work with diverse global teams and manage stakeholder expectations effectively.
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