Developer Support Engineer
Unity
Job Overview
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Job Description
The Opportunity to be a Developer Support Engineer at Unity
We’re seeking a Junior Developer Support Engineer to join our growing team in Tel Aviv. In this role, you’ll become an expert in Unity products, serving as a key technical point of contact for both customers and internal teams. You’ll have a direct impact on customer satisfaction and product quality by resolving complex issues and collaborating closely with R&D, Product, and Business teams.
This is an excellent opportunity to deepen your technical knowledge, build cross-functional partnerships, and drive meaningful improvements in both user experience and internal processes. Join Unity and be part of a team where your ideas, initiative, and technical skills will make a real difference.
What You'll Be Doing as a Developer Support Engineer
- Investigate complex technical issues and identify root causes and solutions using diagnostic tools.
- Provide high-level technical support to strategic customers and internal teams.
- Collaborate closely with R&D and Product teams to escalate and resolve issues and improve product functionality.
- Create and maintain internal documentation and knowledge base articles.
- Deliver technical training to other teams and support cross-functional projects.
What Unity is Looking For
- Proven ability to troubleshoot and analyze system and application-level issues.
- Hands-on experience with SQL/BigQuery and data analysis in Excel.
- Ability to learn and understand complex systems and technologies quickly.
- Excellent communication skills in English, both written and verbal.
- Highly self-motivated and accountable, with strong organizational and time management skills.
You Might Also Have
- Experience with tools such as Charles Proxy and Postman.
- Previous experience in technical support, QA, or data analysis roles.
- Background in a technical or scientific field such as Computer Science, Industrial Engineering, Biology, or Physics.
Key skills/competency
- Technical Support
- Troubleshooting
- SQL
- BigQuery
- Data Analysis
- Communication Skills
- Problem Solving
- R&D Collaboration
- Product Functionality
- Documentation
How to Get Hired at Unity
- Research Unity's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Customize your resume to highlight experience in technical support, troubleshooting, SQL, and data analysis, aligning with the Developer Support Engineer role at Unity.
- Showcase problem-solving: Prepare examples demonstrating your ability to investigate complex technical issues, identify root causes, and provide effective solutions.
- Demonstrate communication skills: Be ready to articulate technical concepts clearly, both verbally and in writing, as strong English communication is key for Unity's global environment.
- Highlight quick learning: Emphasize your capacity to quickly grasp and understand complex systems and new technologies relevant to Unity's diverse product ecosystem.
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