Senior Software Engineering Lead - Servicenow O...
@ UnitedHealth Group

Noida, Uttar Pradesh, India
On Site
Full-time
Posted 4 days ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXXX****** @unitedhealthgroup.com
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Job Details

About UnitedHealth Group

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best.

Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

  • Perform systems support activities including platform enhancements and engagements.
  • Participate in on-call rotation for incident and request support.
  • Manage ServiceNow platform maintenance: troubleshooting, upgrades, and stability.
  • Collaborate with Capability Owners and Platform Customers to turn business challenges into operational tasks.
  • Mentor junior and mid-level Operations Engineers and participate in recruiting.
  • Lead post incident reviews and contribute to operational efforts like clone downs and vendor upgrades.

Required Qualifications

  • Bachelor's degree or equivalent experience.
  • Expert level understanding of ServiceNow.
  • Ability to think at a large scale for platform success.

Key skills/competency

  • ServiceNow
  • Operations
  • Troubleshooting
  • Platform Maintenance
  • Clone Downs
  • Upgrades
  • Mentoring
  • Recruiting
  • Incident Management
  • Root Cause Analysis
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How to Get Hired at UnitedHealth Group

🎯 Tips for Getting Hired

  • Research UnitedHealth Group's culture: Understand their mission, values, and diversity initiatives.
  • Customize your resume: Highlight ServiceNow expertise and leadership experience.
  • Review job requirements: Emphasize operational troubleshooting and platform maintenance skills.
  • Practice interview insights: Prepare answers on incident management and mentoring.

📝 Interview Preparation Advice

Technical Preparation

Review ServiceNow platform documentation.
Practice troubleshooting and upgrade scenarios.
Prepare example code migration procedures.
Study incident management best practices.

Behavioral Questions

Describe a challenging team conflict.
Explain how you prioritize multiple tasks.
Discuss your mentoring experience.
Talk about adapting to change.

Frequently Asked Questions