Financial Clearance Representative Associate

@ UnitedHealth Group

About the Financial Clearance Representative Associate Role

Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will support the Allina Health account and help improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need. You will help advance health equity on a global scale and work in a culture guided by diversity, inclusion, talented peers, comprehensive benefits, and career development opportunities.

Primary Responsibilities

The Financial Clearance Representative Associate is responsible for:

• Completing the financial clearance process through patient interviews and data collection.
• Educating patients about policies including Patient Rights, HIPAA, and treatment consents.
• Verifying insurance eligibility and documenting details in Epic.
• Confirming active health insurance coverage and benefits for procedures.
• Providing proactive price estimates and explaining financial responsibilities.
• Referring patients with inadequate insurance to financial counseling.
• Reviewing patient visit information to determine authorization needs.
• Mentoring less experienced team members regarding revenue cycle and payer issues.
• Meeting departmental productivity and quality targets.

Required and Preferred Qualifications

Required qualifications include 6+ months of experience in insurance/benefit verification, registration, or prior authorization activities in healthcare settings, intermediate proficiency with Microsoft Office, and the ability to work standard daytime CST hours. Preferred qualifications include an Associate or Vocational degree in a related field, experience with clinical staff, clinical documentation, and working in outpatient/inpatient settings.

Additional Information

This role offers the flexibility to telecommute from anywhere within the U.S. Compensation is hourly ranging from $16.00 to $27.69 per hour, with comprehensive benefits and various incentive programs. UnitedHealth Group is committed to a diverse and inclusive environment and is an Equal Employment Opportunity employer.

Key skills/competency

Financial Clearance Representative Associate, insurance verification, HIPAA, patient rights, Epic, healthcare, customer service, financial counseling, mentoring, revenue cycle