Want to get hired at UNITED CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY?

Program Manager – Family Services

UNITED CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY

Town of Canton, New York, United StatesOn Site

Original Job Summary

Program Manager – Family Services

We are seeking a dedicated and experienced Program Manager – Family Services to oversee the development, daily operations, and quality of family support programs and services. This role requires strong leadership, operational oversight, and a passion for ensuring equitable access to quality supports for families and individuals with unique needs.

Key Responsibilities

  • Manage, coach, and supervise staff across multiple programs.
  • Maintain and develop programs to ensure service accessibility and quality.
  • Serve as chairperson for the agency's HCBS Committee and manage referrals and enrollments.
  • Oversee compliance with agency and regulatory policies.
  • Participate in program budget development and policy updates.

Position Requirements

  • Bachelor’s Degree in Human Services or a related field.
  • Minimum one year of experience in the MR/DD field and supervisory experience.
  • QIDP status required.
  • Effective verbal and written communication skills along with strong organizational abilities.
  • Reliable personal vehicle, NYS Driver’s License and acceptable motor vehicle abstract.

Physical Requirements & Environmental Conditions

  • Medium work with occasional lifting up to 50 lbs.
  • Ability to operate agency vehicles and work extended hours at a computer.

Why Choose Us?

Enjoy generous PTO, robust benefits packages and a fulfilling workplace culture dedicated to serving the community. We are an Equal Opportunity Employer committed to diversity.

Key skills/competency

Program Management, Family Services, Compliance, Supervision, HCBS, Communication, Operational Oversight, Budgeting, Regulatory, Leadership

How to Get Hired at UNITED CEREBRAL PALSY ASSOCIATION OF THE NORTH COUNTRY

🎯 Tips for Getting Hired

  • Customize your resume: Tailor experience to family services management.
  • Research United Cerebral Palsy Association: Understand their mission and values.
  • Highlight compliance knowledge: Emphasize regulatory and operational expertise.
  • Prepare leadership examples: Showcase past supervisory and coaching roles.

📝 Interview Preparation Advice

Technical Preparation

Review regulatory compliance guidelines.
Update knowledge on HCBS standards.
Familiarize with program reporting software.
Brush up on budget management tools.

Behavioral Questions

Describe a challenging staff management scenario.
Explain handling conflict in team settings.
Discuss a time you ensured compliance.
Share experience in program development.