Patient Access Representative

Job Description

Community Health Center of the North Country seeks a Patient Access Representative to join our dedicated team at our Federally Qualified Health Center in Canton, NY. In this important front-line role, you will be the welcoming face and voice of our organization, greeting patients with compassion and professionalism while ensuring a smooth and supportive experience from scheduling to check-out.

Guided by our mission to provide comprehensive, equitable, and accessible care, you will help remove barriers to care and support whole-person wellbeing.

Primary Responsibilities

• Greet patients in person or by phone with a friendly manner.
• Answer telephone calls promptly and route them appropriately.
• Screen visitors and verify patient demographics and insurance details.
• Perform pre-registration, registration, point-of-service collections, and check-out procedures.
• Verify insurance coverage and update patient information.
• Collect payment and manage patient account balances.
• Coordinate scheduling and rescheduling of appointments and procedures.
• Assist with referrals, billing inquiries, and medical record requests.
• Maintain cash drawer and support quality improvement initiatives.

Requirements

• High School Diploma or GED required.
• One year of experience or equivalent education in a medical office field preferred.
• Strong organizational, computer, and communication skills.
• Ability to lift up to 25 lbs and sit for long periods.
• Professionalism and confidentiality in handling patient information.

Why Choose Us?

Enjoy daytime hours without weekends, nights, or major holidays. Benefit from generous PTO, robust benefits including medical, dental, vision, FSA, 401(k), disability & life insurance.

Key skills/competency

• patient registration
• insurance verification
• scheduling
• payment collection
• communication
• organization
• compassion
• billing
• data entry
• customer service