Lead Agent - Customer Service Rep
@ United Airlines

Madrid, Community of Madrid, Spain
€35,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXX XXXXXXXXXXXXX XXXXXX****** @united.com
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Job Details

About the Role

Achieving our goals starts with supporting yours. As the Lead Agent - Customer Service Rep at United Airlines, you will help create meaningful connections with customers, ensuring every traveler feels welcome, valued, and respected. This role is crucial in managing check-in, ramp, and baggage operations while supervising airport procedures and supporting a diverse customer base.

Key Responsibilities

  • Supervise check-in, boarding, ramp, and baggage operations.
  • Assist domestic and international travelers with ticketing and inquiries.
  • Collaborate with ground handlers and vendors to ensure security compliance.
  • Perform back-office administration and operational supervision.
  • Provide professional, friendly customer service with a smile.

Qualifications

Minimum Qualifications: High School Diploma or GED, proven reliability, professional image, strong communication skills, conflict resolution abilities, bilingual fluency in English and Spanish, flexibility to work various shifts including holidays, and minimum 2-3 years in airport operations.

Preferred Qualifications: International GSC qualification, experience with union personnel, fluency in additional European languages, and regional working knowledge.

Key skills/competency

  • Customer Service
  • Airport Operations
  • Supervision
  • Communication
  • Conflict Resolution
  • Bilingual
  • Teamwork
  • Administration
  • Security Compliance
  • Operational Management

How to Get Hired at United Airlines

🎯 Tips for Getting Hired

  • Customize your resume: Highlight airport operations and bilingual skills.
  • Research United Airlines: Explore their values and customer focus.
  • Network effectively: Connect on LinkedIn and industry events.
  • Prepare for interviews: Review conflict resolution and supervisory scenarios.

📝 Interview Preparation Advice

Technical Preparation

Review airport check-in systems.
Study baggage handling procedures.
Learn vendor compliance regulations.
Update technical customer service tools.

Behavioral Questions

Describe a conflict resolution scenario.
Explain handling high-pressure situations.
Illustrate teamwork in challenging conditions.
Discuss leading diverse teams effectively.

Frequently Asked Questions