Lead Agent - Customer Service Rep @ United Airlines
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Job Details
About the Role
Achieving our goals starts with supporting yours. As the Lead Agent - Customer Service Rep at United Airlines, you will help create meaningful connections with customers, ensuring every traveler feels welcome, valued, and respected. This role is crucial in managing check-in, ramp, and baggage operations while supervising airport procedures and supporting a diverse customer base.
Key Responsibilities
- Supervise check-in, boarding, ramp, and baggage operations.
- Assist domestic and international travelers with ticketing and inquiries.
- Collaborate with ground handlers and vendors to ensure security compliance.
- Perform back-office administration and operational supervision.
- Provide professional, friendly customer service with a smile.
Qualifications
Minimum Qualifications: High School Diploma or GED, proven reliability, professional image, strong communication skills, conflict resolution abilities, bilingual fluency in English and Spanish, flexibility to work various shifts including holidays, and minimum 2-3 years in airport operations.
Preferred Qualifications: International GSC qualification, experience with union personnel, fluency in additional European languages, and regional working knowledge.
Key skills/competency
- Customer Service
- Airport Operations
- Supervision
- Communication
- Conflict Resolution
- Bilingual
- Teamwork
- Administration
- Security Compliance
- Operational Management
How to Get Hired at United Airlines
🎯 Tips for Getting Hired
- Customize your resume: Highlight airport operations and bilingual skills.
- Research United Airlines: Explore their values and customer focus.
- Network effectively: Connect on LinkedIn and industry events.
- Prepare for interviews: Review conflict resolution and supervisory scenarios.