IT Business Analyst

About the Role

UNIQA Software Services, a leading European Insurance Group, is seeking a passionate IT Business Analyst to join their multinational team. This full-time role offers a very flexible work schedule and involves working with large-scale enterprise systems, complex architectures, and real-life constraints like speed, performance, and non-stop system availability. You will be part of an agile team designing and implementing enterprise-level solutions. The primary focus will be ensuring the continuity, stability, and further development of the POS Database Services, a core backend component supporting the main UNIQA Sales application.

Responsibilities

• Understand, adapt, and work within the UNIQA Delivery Model.
• Take ownership of assigned Business Analyst responsibilities.
• Execute functional and technical business analysis activities for POS DB Services.
• Understand, document, and continuously enhance data models, service logic, and integrations with adjacent CRM and sales systems.
• Collaborate closely with Sales IT, CRM, Architecture, and Operations teams to ensure seamless end‑to‑end system functionality.
• Analyze incidents and change requests, identify root causes, and coordinate resolutions with development teams.
• Support knowledge transition by actively acquiring, consolidating, and documenting system and process know‑how from existing experts.
• Ensure stable system operations and proactively identify opportunities for optimization, modernization, and improved performance.

Required Skills

• University degree (Bachelor/Master) in IT, Economics, or other relevant studies.
• Minimum 3 years of relevant experience in IT Business Analysis / Requirements Engineering.
• Strong proficiency in SQL.
• Capable of delivering optimized solutions based on client needs.
• Good communication and presentation skills.
• Effective team-worker in a corporate environment, fostering collaboration.
• Active involvement in team activities/decisions.
• Capable of analytical and solution-oriented thinking.
• High attention to details.
• Structured, organized working style, with an ambition to deliver quality results in limited time.
• Constantly driven for improvement.
• Fluent in English (both spoken and written).

Desirable Skills

• Fluent in German (both spoken and written).
• Basic understanding of text mark-up languages (xml, html...).
• Basic knowledge of business architecture and analysis methodologies.
• Experience in using JIRA and Confluence.
• Experience in agile methodologies (Scrum, Safe).
• Experience in the Insurance field.

Compensation & Benefits

• Very stable work environment within a large Insurance Multinational Group.
• Flexible work program respecting private time.
• Attractive remuneration package.
• Lunch tickets.
• Special Days vouchers (Women’s Day, Children's Day, Christmas, Easter).
• Private pension and private health insurance contribution.
• Time off when holidays fall on a weekend (up to 3 days/year).
• Exchange of experience and training with international professionals for personal development.
• Team building events.

Key skills/competency

• IT Business Analysis
• Requirements Engineering
• SQL
• Data Modeling
• System Analysis
• Agile Methodologies
• CRM Systems
• Sales Applications
• Problem Solving
• Communication