Amazon Customer Executive
Unilever
Job Overview
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Job Description
Overview
The Amazon Customer Executive role at Unilever is a full-time position based in Kingston, London. The candidate will support Customer Account Managers in expanding Unilever's presence on Amazon across various product subcategories in Food, Home, Beauty, and Personal Care.
Job Purpose
This role is critical in ensuring sustained growth within the eCommerce realm by providing responsible and innovative digital capabilities. You will be involved in data-driven customer experiences and flexible channel strategies designed for online shopping.
Responsibilities
- Support CAM and build commercial relationships with Amazon.
- Monitor account performance and focus on KPIs.
- Review purchase orders and update catalogues.
- Support vendor negotiations and annual planning.
- Analyze data to identify growth opportunities and optimize listings.
- Collaborate with marketing, supply chain, and planning teams.
- Assist in promotional plans and execute pricing strategies.
- Participate in monthly business reviews with internal stakeholders.
All About You
You are target-driven with a proactive approach. You have strong negotiation skills, financial acumen, and the ability to work collaboratively across teams. Experience in CPG sales, Amazon, or eCommerce account management is advantageous.
Measures of Success
- Incremental turnover growth and enhanced forecasts.
- Effective market share and search ranking improvements.
- Consistent customer feedback and sound business acumen.
- Capability learnings integrated into business practices.
What We Offer
Competitive salary, pension scheme, annual bonus, subsidised gym membership, discounted staff shop, shares, and flexible hybrid working options. Unilever is committed to diversity, inclusion, and employee wellbeing with multiple support programs available.
Additional Information
This position includes local travel to Amazon offices in London (10-15%). The campus is scheduled for completion in 2026 as part of Unilever’s sustainable, agile work environment innovation.
Key skills/competency
- eCommerce
- Account Management
- Data Analysis
- Negotiation
- Commercial Acumen
- CPG
- Collaboration
- Promotional Strategy
- Forecasting
- Catalog Management
How to Get Hired at Unilever
- Tailor your resume: Highlight relevant Amazon and CPG experience.
- Research Unilever: Understand their brands and sustainability focus.
- Customize cover letter: Emphasize data analytics and negotiation skills.
- Prepare examples: Demonstrate achievements in account management.
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