Sales Operations Specialist

Position Summary

As the Sales Operations Specialist, you will play a critical role in supporting the revenue growth of Uniguest. You’ll be responsible for managing and improving our sales processes, ensuring efficiency, effectiveness, and alignment with business goals. Your focus will be on leveraging Salesforce workflows, analyzing sales data, and collaborating with internal stakeholders to enhance our sales operations to meet both customer experience and sales efficiency. This position is a remote work environment based in the United Kingdom reporting to the Sales Operations Manager.

This is a 12-month fixed-term contract position.

Primary Responsibilities

• Manage Sales Processes: Support Pre- and Post-Sales Activities: Work closely with internal stakeholders (e.g., Marketing, Finance, Supply Chain, Support, pre-Sales, Project Management, Product teams) to coordinate pre- and post-sales activities, e.g. license creations, hardware configuration, change orders, returns, repairs, etc.
• Salesforce Sales Workflows: Oversee, maintain and optimize Salesforce workflows to support data entry efficiency, accuracy and maintenance for self-service orders.
• CPQ Administration: Administrate the usage of Salesforce CPQ and the creation of product bundles to streamline the quoting process. Work with the Pre-Sales team to ensure bundles and items are up-to-date and meet Sales needs.
• Case Management: Leverage the “Sales Operations” case record type to centralize and monitor inbound requests and workload.
• Sales Data & Revenue Analysis: Manage and update Sales Dashboards to support pipeline and projection management. Provide insights into client penetration and cross-sell opportunities. Analyze sales efforts and revenue data to identify trends and patterns, focusing especially on Churn Management, Upsell, Cross-Selling Opportunities, Portfolio analysis, and Change Orders. Propose recommendations for process adjustments based on data insights.
• Ad-hoc Data Management: Support customer programs by carrying out mass edits and imports into Salesforce. Handle ad-hoc data updates and entries as needed. Maintain data integrity within Salesforce.

What We Offer

• Medical Insurance
• Annual Leave
• EAP
• Education Reimbursement
• Voluntary Time off
• Pension
• Cycle to Work Scheme

Benefits package will depend on your position, location and other eligibility requirements.

About Uniguest

Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers.

Key skills/competency

• Sales Operations
• Salesforce
• CPQ (Configure, Price, Quote)
• Data Analysis
• Process Improvement
• Stakeholder Collaboration
• Revenue Growth
• CRM Management
• Sales Data
• Customer Experience