Senior Digital Workplace Engineer_ICT Service Management
UniCredit · Iaşi, Romania
- On site
- Full-time
- €100,000 / year
- Iaşi, Romania
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Job highlights
- Design and evolve enterprise digital workplace services.
- Manage Microsoft Intune and SCCM for endpoint management.
- Ensure Windows client stability and end-user experience.
- Utilize advanced PowerShell for automation and operations.
- Provide technical leadership in a global banking group.
About the role
Senior Digital Workplace Engineer - ICT Service Management
We are looking for 2 Senior Digital Workplace Engineers to join our team, focusing on distinct but complementary areas within the digital workplace ecosystem.
Role 1 – Digital Workplace Engineer (Modern Workplace - Microsoft Endpoint & M365)
This role is responsible for the design, governance, and continuous evolution of enterprise Digital Workplace services, with a strong focus on end-user devices, software lifecycle management, and Microsoft Modern Management platforms. You will define standards, drive technical decisions, and lead complex initiatives related to endpoint management, software distribution, operating systems, and collaboration services, ensuring scalability, security, and operational excellence in a large, multinational environment. As a Senior Engineer, you will be a technical reference point for the team and a trusted partner for architecture, security, and business stakeholders.
- Design, own, and evolve enterprise Digital Workplace architectures, focusing on endpoint and client management solutions.
- Define and govern software distribution strategies using Microsoft Intune and SCCM, including application packaging, deployment models, and lifecycle management.
- Lead the transition toward modern management models, including co-management and cloud-first strategies for end-user devices and operating systems (Windows 10/11).
- Oversee Mobile Device Management (MDM) and Endpoint Security configurations, collaborating with IT Security teams to implement controls.
- Provide technical leadership and mentoring, contribute to roadmap definition, and support large-scale rollouts in a complex enterprise environment.
Role 2 – Digital Workplace Engineer (Workplace Operations - Windows Client & DEX)
This is a key operational role responsible for the stability, reliability, performance, and continuous improvement of the enterprise Windows client environment, with a strong focus on end-user experience (DEX). You will operate at the intersection of Windows client operations, endpoint management, performance monitoring, and user services, ensuring high service quality through advanced troubleshooting, automation, and proactive operational improvements. This position requires deep expertise in PowerShell, Active Directory, Group Policy, Microsoft Intune, along with strong analytical and problem-solving skills.
- Ensure operational stability, performance, and reliability of the Windows client environment and end-user workplace services.
- Manage and resolve complex incidents and major issues, performing deep technical analysis and root cause investigations.
- Proactively identify operational risks, inefficiencies, and performance degradations, implementing corrective actions.
- Monitor and analyze Windows client performance metrics (startup times, responsiveness, stability) to identify and address bottlenecks impacting Digital Employee Experience (DEX).
- Design and implement advanced PowerShell automation for operational efficiency and incident reduction, and contribute to standardization and operational best practices.
What we expect from you
- Role 1: Bachelor’s degree in Computer Science, Information Technology, or equivalent experience. Microsoft certifications (e.g., Microsoft Endpoint Administrator, M365 Enterprise Administrator) are highly desirable. Advanced experience with Microsoft Intune and SCCM (ConfigMgr), software packaging, deployment, co-management strategies, Windows servicing, and enterprise OS management. Deep knowledge of Active Directory, Azure AD, GPOs, and identity integration.
- Role 2: Several years of experience in Digital Workplace / Windows Operations roles. Proven capability to act as a senior technical reference in large-scale enterprise environments. Advanced PowerShell scripting for automation, diagnostics, and remediation.
Our offer to you
- #MakeInnovationHappen: Chance to make an impact in terms of transformation.
- #UnlockYourPotential: Join a young and stimulating environment with high visibility and exposure.
- #ComeAsYouAre: Working within a global team.
- #BalanceLifeAndCareer: Flexible working hours and the possibility of working hybrid in a professional yet friendly environment.
- #EnjoyTheBest: Access to our Benefits platform with a dedicated budget, Healthcare Insurance, and holidays based on experience (21-25 days).
- Career in a leading international banking group, built on diversity and strong local roots.
- Dynamic and multinational environment full of growing opportunities.
About UniCredit Group
UniCredit is a pan-European Commercial Bank with a unique service offering in Italy, Germany, Central and Eastern Europe. Our purpose is to empower communities to progress, delivering the best-in-class for all stakeholders, unlocking a better tomorrow for our clients and our people across Europe. We serve over 15 million customers worldwide. Digitalisation and our commitment to ESG principles are key enablers for our service. We are an equal opportunity employer, nurturing a workplace that welcomes diverse thinking and inclusive behaviors, ensuring sustainable growth, innovation, and creativity.
Key skills/competency
- Digital Workplace Engineering
- Modern Workplace Management
- Microsoft Intune
- SCCM
- Windows Client Operations
- Endpoint Management
- PowerShell Scripting
- Active Directory
- Group Policy Objects (GPO)
- Digital Employee Experience (DEX)
Skills & topics
- Senior Digital Workplace Engineer
- Digital Workplace
- Microsoft Endpoint Manager
- Microsoft Intune
- SCCM
- Windows Client
- DEX
- PowerShell
- Active Directory
- GPO
- M365
- Endpoint Management
- IT Service Management
- ICT
How to get hired
- Tailor your resume: Highlight your expertise in Microsoft Intune, SCCM, PowerShell, and Windows client management, aligning with the Senior Digital Workplace Engineer role.
- Showcase your experience: Quantify achievements in endpoint management, software distribution, and operational improvements in enterprise environments.
- Prepare for technical questions: Be ready to discuss complex incident resolution, automation strategies, and DEX optimization for the Senior Digital Workplace Engineer position.
- Demonstrate your leadership: Emphasize your ability to mentor teams and collaborate with cross-functional stakeholders for this Senior Digital Workplace Engineer role.
- Understand the company: Research UniCredit's digital transformation goals and their commitment to innovation and employee growth.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the main differences between the two Senior Digital Workplace Engineer roles at UniCredit?
- Role 1 focuses on Modern Workplace management using Microsoft Endpoint & M365, emphasizing design, governance, and evolving architectures with Intune and SCCM. Role 2 concentrates on Workplace Operations for Windows Client & DEX, prioritizing stability, performance, and continuous improvement through advanced troubleshooting and PowerShell automation.
- Are Microsoft certifications required for the Senior Digital Workplace Engineer positions?
- While not strictly required, Microsoft certifications such as Microsoft Endpoint Administrator or M365 Enterprise Administrator are highly desirable for Role 1, demonstrating expertise in Modern Workplace management.
- What level of PowerShell expertise is expected for the Senior Digital Workplace Engineer role?
- For the Senior Digital Workplace Engineer (Workplace Operations) role, advanced PowerShell scripting is essential for automation, diagnostics, and remediation of operational issues in large-scale enterprise environments.
- Does UniCredit offer hybrid or remote work options for the Senior Digital Workplace Engineer role?
- Yes, UniCredit offers the possibility of working hybrid for the Senior Digital Workplace Engineer positions, alongside flexible working hours, promoting a good work-life balance.
- What kind of technical challenges can I expect as a Senior Digital Workplace Engineer at UniCredit?
- You can expect to tackle challenges in managing complex, large-scale enterprise environments, leading technical decisions for digital transformation initiatives, optimizing end-user experience, and ensuring operational excellence across multinational operations.
- How does UniCredit support professional development for its Senior Digital Workplace Engineers?
- UniCredit offers opportunities to 'Unlock Your Potential' in a stimulating environment with high visibility and exposure. They also provide a dynamic and multinational setting with numerous growing opportunities, alongside access to a benefits platform.
- What is the role of Digital Employee Experience (DEX) in the Senior Digital Workplace Engineer positions?
- Digital Employee Experience (DEX) is a strong focus, particularly for the Workplace Operations role. This involves monitoring and analyzing performance metrics to identify and address bottlenecks that impact user experience and productivity.