Student Success Coordinator

Position Overview: Student Success Coordinator

Employment Type: Full Time, 35 hours per week

Duration: 12-month fixed term Parental Leave cover

Remuneration: Professional Level 6 $103,866 + 17% Super + Annual leave loading

Location: Sydney, New South Wales.

Additional Role Specific Requirements: Travel, weekend and after-hours work as required

Visa sponsorship is not available for this position. Candidates must hold unrestricted work rights to be considered for this position.

About UNSW

UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. It’s the reason we’re one of the top 20 universities in the world (QS top 20) and a member of Australia’s prestigious Group of Eight. If you want a career where you can thrive, be challenged and do meaningful work, you’re in the right place.

Position Summary

The Student Success Coordinator at the Australian Graduate School of Management (AGSM), UNSW Business School, plays a pivotal role in delivering a seamless, high-quality experience across postgraduate programs delivered both in-person and online. Reporting to the AGSM Success Manager, this role provides professional, proactive, and detail-oriented support to ensure operational excellence in course delivery, student engagement, and program administration.

The coordinator manages a broad range of responsibilities including complex student enquiries and case management, event planning and delivery, course coordination, and administrative processes, while maintaining accurate records and ensuring compliance with university policies and procedures. Success in this role requires strong communication skills, sound judgment, agility, and the ability to prioritise effectively in a dynamic environment.

Skills & Experience

• Relevant tertiary qualifications with subsequent relevant experience or equivalent competence gained through any combination of education, training, and experience.
• Demonstrated excellent time management and organisational skills, and the ability to work well under pressure, managing multiple tasks with competing deadlines.
• Demonstrated ability to work in a team environment, resolving complex issues and providing sophisticated advice to colleagues, stakeholders and students in a time-effective manner.
• Excellent oral and written communication skills and the ability to use tact, patience and understanding to communicate with influence and professionalism with AGSM students, colleagues and stakeholders on a variety of complex issues.
• Demonstrated ability to manage events with multiple stakeholders, coupled with proven track record in planning, coordinating and executing successful events.
• Demonstrated experience providing excellent customer service and support to colleagues, stakeholders and students at all levels.
• Proven ability to contribute to a positive team environment, work flexible hours and develop and foster networks with the AGSM and broader UNSW Community.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety training.

Benefits And Culture

UNSW offer a competitive salary and access to a plethora of UNSW-perks including:

• Career development opportunities
• 17% Superannuation contributions and additional leave loading payments
• 10 days paid cultural leave per year
• Additional 3 days of leave over Christmas period
• Discounts and entitlements (retail, education, fitness)

More information on the great staff benefits and culture can be found here

How To Apply

To be considered for this role, you must address the Selection Criteria which are outlined in the “Skills and Experience” section of the position description. Applications that do not address these criteria will not be considered. For more information, refer to the Position Description available on JOBS@UNSW.

Make each day matter with a meaningful career at UNSW. Submit your application including your resume & cover letter online before Sunday 15 March 2026 at 11:55pm. A copy of the Position Description can be found on JOBS@UNSW.

Pre-Employment Checks

Aligned with UNSW’s focus on cultivating a workplace defined by safety, ethical conduct, and strong integrity preferred candidates will be required to participate in a combination of pre-employment checks relevant to the role they have applied for.

These pre-employment checks may include a combination of some of the following checks: -

• National and International Criminal history checks
• Entitlement to work and ID checks
• Working With Children Checks
• Completion of a Gender-Based Violence Prevention Declaration
• Verification of relevant qualifications
• Verification of relevant professional membership
• Employment history and reference checks
• Financial responsibility assessments/checks.
• Medical Checks and Assessments

Compliance with the necessary combination of these checks is a condition of employment at UNSW.

Get In Touch

Aarti

aarti@unsw.edu.au

Talent Acquisition Associate

Please apply through the application portal and not via the contact above.

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff. The University reserves the right not to proceed with any appointment.

Key skills/competency

• Student Support
• Program Administration
• Event Planning
• Case Management
• Communication Skills
• Time Management
• Organisational Skills
• Customer Service
• Stakeholder Engagement
• Compliance