Account Manager – Strategic Customer
@ Unframe AI

Hybrid
$150,000
Hybrid
Full Time
Posted 25 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @unframe.ai
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Job Details

About Unframe

Unframe is on a mission to help the world’s largest enterprises bring LLM-powered applications to life in days, not months. Fresh out of stealth with a $50M Series A from Bessemer, Craft, and TLV Partners, the company is led by a multi-time founder and backed by real market momentum.

About the Role

As an Account Manager – Strategic Customer at Unframe, based in London, you will lead one of our most strategic global customer relationships. In this high-visibility role, you serve as the day-to-day and strategic point of contact for one of our largest accounts, while also overseeing a small set of additional enterprise customers.

What You’ll Do

  • Own Strategic Customer Relationship: Be the trusted partner across regions and time zones.
  • Drive Growth & Expansion: Identify upsell opportunities, secure renewals, and expand the footprint.
  • Strategic Account Mapping: Build deep relationships and align with the customer’s initiatives.
  • Customer Advocacy: Represent the voice of the customer to influence product direction.
  • Operational Excellence: Manage account health, renewals, and escalate issues when needed.
  • Portfolio Support: Apply strategic focus to additional enterprise accounts.

Who You Might Be

  • 10+ years managing enterprise accounts with a proven record in renewals and upsells.
  • Experienced in engaging C-suite stakeholders and operational teams.
  • Knowledgeable in AI/ML platforms, enterprise software, or digital transformation.
  • Entrepreneurial mindset with the ability to thrive in ambiguous environments.
  • Flexible to operate across global time zones.

Why Join

  • High-ownership, high-impact role with Unframe’s strategic account.
  • Uncapped commissions with aggressive accelerators and meaningful equity.
  • Direct access to executive leadership and influence over product roadmap.
  • Opportunity to shape customer success playbook and GTM strategy.

Key skills/competency

strategic, enterprise, account management, customer success, renewals, upsell, AI, operational excellence, growth, relationship

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How to Get Hired at Unframe AI

🎯 Tips for Getting Hired

  • Research Unframe AI's culture: Understand their mission and recent funding news.
  • Customize your resume: Highlight enterprise account management skills.
  • Leverage AI expertise: Emphasize digital transformation experience.
  • Prepare for multi-time zone interviews: Practice flexibility and strategic thinking.

📝 Interview Preparation Advice

Technical Preparation

Review AI/ML platform fundamentals.
Study enterprise software integration methods.
Understand digital transformation frameworks.
Analyze customer data management strategies.

Behavioral Questions

Describe your strategic account management experience.
Explain handling cross-functional team challenges.
Share a success story in customer advocacy.
Discuss balancing operational and strategic tasks.

Frequently Asked Questions