Administrative Specialist
UNC Health · Raleigh-Durham-Chapel Hill Area
- On site
- Full-time
- $55,700 / year
- Raleigh-Durham-Chapel Hill Area
Job highlights
- Perform administrative duties with some procedural autonomy.
- Act as a subject matter expert for administrative functions.
- Manage budgets, projects, and complex data reporting.
- Handle customer service and policy interpretation.
- Provide guidance to junior staff and resolve issues.
About the role
About UNC Health
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.Job Summary
Performs duties of an Administrative Associate but with some authority to step outside confines of established procedures. They are also considered the subject matter authority in the administrative area for the department/clinic.Responsibilities
- Assisting in developing budgets, monitoring expenditures, and reconciling financial statements.
- Investigating discrepancies and processing corrective actions.
- Coordinating and completing special projects independently or in cooperation with other groups as assigned.
- Determines administrative needs and making arrangements for conferences, meetings, seminars or other related activities.
- Extracting and compiling data from written sources, individuals, and/or databases and providing interpretation.
- Managing departmental information systems.
- Preparing complex databases, reports, charts, graphs, spreadsheets at designated intervals as requested.
- Composing formal correspondence and documents for internal or external circulation.
- Serving as point person for all complex customer service and administrative issues.
- Interpreting and communicating policies/procedures to other parties based on knowledge of the organization and departmental guidelines.
- Routinely providing guidance and direction to lower-level staff.
- Assists with screening applications and conducting initial interviews of entry-level staff as needed.
- Investigate patient and provider complaints and provide reports with root causes and service recovery.
Other Information
- Education Requirements: High School diploma or GED
- Licensure/Certification Requirements: No licensure or certification required.
- Professional Experience Requirements: Two (2) years of clerical or administrative experience. If Bachelor's degree, no years of clerical or administrative experience. If Associate's degree, one (1) year of clerical or administrative experience.
Knowledge, Skills, and Abilities Requirements
- Customer Focus: Makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems.
- Technical expertise: Understands the technical aspects of one’s job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate.
- Coachability: Receptive to feedback, willing to learn and embraces continuous improvement.
- Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements.
- Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan.
- Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee.
- Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation.
- Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.
Job Details
- Legal Employer: NCHEALTH
- Entity: UNC Health Medical Group
- Organization Unit: NCHV EP
- Work Type: Full Time
- Standard Hours Per Week: 40.00
- Salary Range: $18.84 - $26.77 per hour (Hiring Range)
- Pay offers are determined by experience and internal equity.
- Work Assignment Type: Hybrid
- Work Schedule: Day Job
- Location of Job: US:NC:Raleigh
- Exempt From Overtime: Exempt: No
Equal Opportunity Employer Statement
This position is employed by UNC Physicians Network Group Practices, a private, for-profit subsidiary of UNC Health Care System. Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation. UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.Key skills/competency
- Administrative Specialist
- Budgeting
- Financial reconciliation
- Project coordination
- Data extraction and analysis
- Information systems management
- Complex report preparation
- Formal correspondence
- Customer service
- Policy interpretation
Skills & topics
- Administrative Specialist
- Administrative Assistant
- Office Management
- Clerical Support
- Budget Management
- Project Coordination
- Customer Service
- Data Management
- Report Generation
- Policy Interpretation
- UNC Health
- Raleigh
- Healthcare Administration
- Hybrid Work
- Microsoft Office
- Organizational Skills
- Problem Solving
- Full Time
How to get hired
- Tailor your resume: Highlight relevant clerical and administrative experience, emphasizing achievements related to budgeting, project coordination, and customer service.
- Showcase technical skills: Detail your proficiency with Microsoft Office Suite and any relevant scheduling or database systems.
- Demonstrate customer focus: Prepare examples of how you've resolved customer problems and gone the extra mile.
- Highlight leadership potential: Provide instances where you've guided colleagues or taken initiative on complex tasks.
- Prepare for behavioral questions: Be ready to discuss your problem-solving, conflict resolution, and coaching abilities.
Technical preparation
Master Microsoft Office Suite: Word, Excel, PowerPoint.,Familiarize with database and scheduling systems.,Practice report generation and data analysis.,Review financial reconciliation processes.
Behavioral questions
Describe a complex customer service issue you resolved.,How do you manage competing priorities and deadlines?,Give an example of when you improved a process.,How do you handle confidential information and sensitive issues?
Frequently asked questions
- What are the minimum qualifications for the Administrative Specialist role at UNC Health?
- To be considered for the Administrative Specialist position at UNC Health, you need a High School diploma or GED. You'll also require either two years of clerical or administrative experience, or if you have an Associate's degree, one year of experience. A Bachelor's degree means no prior clerical or administrative experience is necessary.
- What is the salary range for an Administrative Specialist at UNC Health?
- The Administrative Specialist role at UNC Health offers a competitive hourly hiring range of $18.84 to $26.77. The exact pay will be determined by your relevant experience and internal equity considerations.
- Is this an on-site, hybrid, or remote position at UNC Health?
- This Administrative Specialist position at UNC Health is a hybrid work assignment. This means you can expect a blend of remote and on-site work, offering some flexibility in your work arrangement.
- What kind of experience is most valued for the Administrative Specialist job at UNC Health?
- UNC Health values candidates with strong customer focus, technical expertise (especially with Microsoft Office), coachability, accountability, fiscal responsibility, coaching abilities, conflict resolution skills, and problem-solving capabilities. Prior clerical or administrative experience is also crucial.
- How does UNC Health handle accommodations for applicants with disabilities?
- UNC Health is committed to making reasonable accommodations for applicants and employees with disabilities. If you require any assistance during the application or search process, please reach out to applicant.accommodations@unchealth.unc.edu.
- What are the key responsibilities of an Administrative Specialist at UNC Health?
- Key responsibilities include assisting with budgets and financial reconciliation, coordinating special projects, managing departmental information systems, preparing complex reports and databases, and serving as a point person for administrative issues and customer service. You'll also interpret policies and may provide guidance to junior staff.
- Does UNC Health offer opportunities for professional development for Administrative Specialists?
- While not explicitly detailed for this role, UNC Health's emphasis on coachability and continuous improvement suggests a commitment to professional development. Employees are encouraged to learn and embrace new skills.