Principal Change Management Consultant

Principal Change Management Consultant at UKG

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.

We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

About The Role

We are seeking a strategic and people-centric Principal Change Management Consultant to introduce and lead a change enablement function across 4–5 multi-year, enterprise-wide technology transformations. These include the implementation of an employee AI Center of Excellence, employee experience transformation, and the consolidation/modernization of duplicate employee applications and tools.

This role focuses on addressing the human element in the change process, ensuring synchronization with technical aspects to promote seamless transitions. Help employees stay engaged, enhancing productivity and morale.

Key Responsibilities

Change Strategy & Planning

• Define the vision and objectives for each technology initiative.
• Assess the impact of IT changes on employees, business stakeholders, and customers.
• Develop structured change enablement roadmaps with clear milestones.
• Identify key risks and develop mitigation strategies.

Stakeholder Engagement & Communication

• Identify and analyze key stakeholders who will be impacted by the change.
• Develop a stakeholder engagement plan to ensure their involvement and support throughout the change process.
• Communicate the vision, goals, and benefits of the change to all stakeholders.
• Establish open and transparent communication channels to address concerns and provide updates.
• Foster a culture of collaboration and inclusivity to ensure stakeholder buy-in and commitment.

Technology Adoption & Enablement

• Design and implement training programs for employees adopting new systems.
• Establish support mechanisms (e.g., service desk, user guides, champions).
• Monitor adoption rates and refine enablement strategies.
• Promote self-service resources to ease transitions.

Continuous Improvement & Change Sustainability

• Establish metrics and key performance indicators (KPIs) to measure the success of the change initiatives.
• Conduct regular assessments and evaluations to identify areas for improvement.
• Use data and feedback to make informed decisions and adjustments to the change management strategy.
• Foster a culture of continuous improvement by encouraging innovation and learning.
• Ensure that the changes are sustainable and become an integral part of the organization's operations.

Basic Qualifications

• Bachelor’s degree in Organizational Change, Business, IT, or related field.
• 7+ years of experience in change management, organizational development, or IT transformation.
• Proven experience leading enterprise-wide change initiatives.
• Strong understanding of change management methodologies (e.g., ADKAR, Prosci).
• Excellent communication, stakeholder engagement, and facilitation skills.
• Experience working in cross-functional, matrixed environments.

Preferred Qualifications

• Master’s degree in Business Administration, Organizational Psychology, or related field.
• Change Management Certification (e.g., Prosci, CCMP).
• Experience with digital transformation, AI enablement, or employee experience platforms.
• Familiarity with Agile and DevOps environments.
• Experience in a global or multi-national organization.
• Strong data analysis and reporting skills to measure change effectiveness.

Key skills/competency

• Change Management
• Organizational Development
• IT Transformation
• Stakeholder Engagement
• Communication Skills
• ADKAR
• Prosci
• Digital Transformation
• AI Enablement
• Employee Experience