Senior Technical Program Manager R&D Operations @ Udemy
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About Udemy
Join Udemy, an AI-powered skills acceleration platform focused on real-world impact. Our mission is to transform lives through learning, serving over 80 million learners and 17,000 businesses worldwide.
Where We Work
Udemy is a global company headquartered in San Francisco with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This position requires in-office attendance three days a week (Tuesday, Wednesday, Thursday) with flexibility on Mondays and Fridays.
About Your Skills
You bring a strong operational mindset with skills in financial stewardship, scalable process design and data-driven decision making. You excel in relationship building across senior leaders, technical teams, and business partners, and thrive in ambiguous situations.
About This Role
As a Senior Technical Program Manager R&D Operations, you will drive operational excellence in Udemy's R&D organization. You will partner with Engineering, Product, Design, Finance, and Operations to manage budgets, lead cost-saving initiatives, streamline processes, and optimize cloud tool spend.
What You’ll Be Doing
- Partner with the Head of R&D Operations and FP&A to manage budget and tool operations.
- Drive cost savings initiatives and run monthly engineering operations reviews.
- Manage cloud tool spending (AWS, Databricks, Datadog) and optimize usage.
- Optimize processes for budgeting, reporting, and exception management.
- Lead complex, cross-functional programs from inception to delivery.
- Refine workflows, automate reporting, and support metrics-driven decisions.
- Collaborate with other TPMs to scale cross-functional processes.
What You’ll Have
- 6+ years in program management or operations, preferably in a software environment.
- Proven skills in managing complex financial and operational processes.
- Advanced proficiency with Google Sheets/Excel and data-driven dashboards.
- Experience optimizing cloud infrastructure costs at scale.
- Strong judgment, accountability, and a passion for continuous improvement.
- Excellent communication and collaboration skills, effective with both technical and non-technical audiences.
Nice to Have
- Experience with enterprise Product, Engineering, and Program Management tools like Aha and JIRA.
- International finance and accounting expertise.
- Strong analytical and risk management capabilities.
Why Work Here?
You will grow your skills through Udemy courses, dedicated self-improvement budgets, and hands-on use of AI in daily work. Here, you own your work, lead autonomous initiatives, and collaborate openly to make a direct impact on people's growth and careers.
Key skills/competency
- Operational Excellence
- Financial Stewardship
- Data-Driven Decision Making
- Cloud Cost Management
- Scalable Process Design
- Cross-functional Leadership
- Budget Management
- Process Optimization
- Technical Collaboration
- Risk Management
How to Get Hired at Udemy
🎯 Tips for Getting Hired
- Research Udemy's culture: Explore their mission, values, and recent achievements.
- Tailor your resume: Highlight tech operations and financial management skills.
- Emphasize data expertise: Showcase metrics-driven achievements and tools proficiency.
- Prepare for interviews: Practice clear communication and operational scenarios.