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Journey Strategist

UBS

Pune, Maharashtra, IndiaOn Site

Original Job Summary

About the Role

The Journey Strategist role at UBS involves leading the design and continuous improvement of client journeys. You will translate strategic objectives into actionable journey maps and experience blueprints while ensuring alignment with business goals and regulatory requirements.

Key Responsibilities

  • Design and improve end-to-end client journeys.
  • Collaborate with cross-functional teams to define KPIs and success metrics.
  • Leverage data and AI insights to identify pain points and opportunities.
  • Act as a thought partner for product and design teams.
  • Contribute to UBS OnePass program transformation initiatives.

Your Team

Working within the GWM AI BaC team, you will partner with product owners, UX designers, data scientists, and business stakeholders to deliver seamless, personalized experiences for UBS clients.

Your Expertise

  • Experience in journey strategy, service design, or customer experience roles.
  • Strong understanding of digital product development, agile methodologies and design thinking.
  • Ability to synthesize complex data into actionable insights and narratives.
  • Familiarity with AI-driven personalization and digital onboarding is a plus.
  • Knowledge of Wealth Management / Private Banking, especially regarding KYC/AML.

About UBS

UBS is the world’s largest and only truly global wealth manager. Operating in over 50 countries, UBS offers a diverse work environment and opportunities for career growth and flexible working options.

Key skills/competency

  • Client Journey
  • Service Design
  • Digital Product
  • Agile
  • Design Thinking
  • Data Analysis
  • AI Insights
  • Stakeholder Management
  • KPI Definition
  • Wealth Management

How to Get Hired at UBS

🎯 Tips for Getting Hired

  • Tailor your resume: Emphasize strategy and design experience.
  • Highlight achievements: Quantify your impact with data.
  • Showcase collaboration: Include cross-team projects.
  • Research UBS: Review their culture and transformation efforts.

📝 Interview Preparation Advice

Technical Preparation

Review digital product development basics.
Practice data analytics and AI applications.
Brush up on agile and design thinking.
Study journey mapping tools and KPIs.

Behavioral Questions

Describe a successful team project.
Explain handling challenging stakeholder feedback.
Detail a strategic decision making experience.
Discuss learning from past failures.