Journey Strategist
@ UBS

Singapore
$150,000
On Site
Full Time
Posted 6 hours ago

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Job Details

About the Journey Strategist Role

The Journey Strategist at UBS is responsible for designing and continuously improving client journeys, ensuring these align with business goals and regulatory requirements. This role translates strategic objectives into actionable journey maps and experience blueprints, while collaborating with cross-functional teams.

Key Responsibilities

  • Lead end-to-end design and continuous improvement of client journeys.
  • Transform strategic objectives into actionable journey maps and blueprints.
  • Collaborate with product owners, UX designers, data scientists, and business stakeholders.
  • Define KPIs, success metrics, and feedback loops for journey performance.
  • Leverage data and AI insights to identify pain points and personalization levers.
  • Act as a thought partner for product and design teams.
  • Contribute to the broader transformation agenda of the OnePass program.

The Team

You will work within the GWM AI BaC team, shaping and optimizing client journeys across digital and assisted channels for UBS clients.

Your Expertise

  • Proven experience in journey strategy, service design, or customer experience roles.
  • Strong understanding of digital product development, agile methodologies, and design thinking.
  • Ability to synthesize complex data into actionable insights.
  • Excellent stakeholder management and communication skills.
  • Familiarity with AI-driven personalization and digital onboarding is a plus.
  • Knowledge in Wealth Management / Private Banking and KYC/AML topics.

About UBS

UBS is the world’s largest global wealth manager with a presence in all major financial centers in more than 50 countries. The company is committed to diversity, inclusion, and providing flexible working options.

Key Skills/Competency

  • Journey Mapping
  • Service Design
  • Customer Experience
  • Data Analysis
  • AI Insights
  • Agile Methodologies
  • Stakeholder Management
  • Digital Product Development
  • Design Thinking
  • Wealth Management
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How to Get Hired at UBS

🎯 Tips for Getting Hired

  • Customize your resume: Highlight experience in journey mapping and digital design.
  • Showcase relevant expertise: Emphasize skills in AI, agile, and service design.
  • Research UBS culture: Understand their transformation agenda and diversity values.
  • Prepare for interviews: Be ready with examples on stakeholder management and data-driven insights.

📝 Interview Preparation Advice

Technical Preparation

Review journey mapping tools.
Study digital product frameworks.
Practice data synthesis techniques.
Familiarize with agile methodologies.

Behavioral Questions

Describe a time you led change.
Explain stakeholder conflict resolution.
Discuss adapting to digital trends.
Share an experience with AI insights.

Frequently Asked Questions