Intern in Payments Team

Your Role as an Intern in Payments Team at UBS

Would you like to help us enhance the client experience now and for the future as an expert? Are you client oriented with high risk awareness?

We’re looking for an Intern in Payments Team to:

• Execute the processes and controls you are responsible for in a timely, accurate and complete manner
• Work across teams and functions to get the best solution or course of action
• Handle all types of investigations and inquiries regarding payments
• Collect all data necessary for the respective investigations
• Contact client advisors, financial institutions and other business units within UBS for more information
• Ensure reconciliations of accounts
• Look for opportunities to streamline processes and improve workflow (automation/robotics)

Your Team

You’ll be working in the Payments Investigations team in Wrocław. We deliver outstanding service to the multiple entities of UBS and ensure that client satisfaction is on the highest level. We also drive improvements to the overall client experience by working with other areas of the bank to ensure seamless service. Desk coverage is between 8am and 6pm – shift based.

Diversity helps us grow, together. That’s why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.

Your Expertise

• Fluency in English (German, French or Italian will be a plus)
• Proven analytical and problem-solving ability
• Excellent organizational skills and attention to detail
• Experience in payments, investigation or accounting and have worked with SWIFTs
• Proficiency in MS Office (MS Excel and MS Word)
• Experience in process improvement, robotics or automation will be an asset.

You Are

• Client service oriented
• Motivated, self-directed and driven as well as adaptable and able to work across teams and functions
• Keen to serve the client through a team approach, drawing upon the know-how of other specialists but also reliable when working independently, risk aware, transparent and know when to escalate issues

About UBS

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe. We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.

Join Us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves. We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Key skills/competency

• Payment Processing
• Investigation & Inquiry Resolution
• Client Service Excellence
• Risk Management
• Process Improvement
• Data Collection & Analysis
• Account Reconciliation
• MS Office Proficiency
• SWIFT Standards
• Team Collaboration