Community Manager - Rainbow Six Siege

Company Overview

Ubisoft is a global leader in video games, with teams worldwide creating original and memorable gaming experiences, from Assassin's Creed to Rainbow Six, Just Dance, and many more. We believe that diversity of perspectives benefits both players and teams. If you are passionate about innovation and want to push the boundaries of entertainment, join our adventure and help us create the unknown!

About the Role: Community Manager - Rainbow Six Siege

The Community Manager is primarily responsible for supporting the strategic community plan developed by the brand's Community Developer. Responsibilities include communicating with players via social networks, creating dynamic community content to generate interest and inform, and collecting player feedback to share with the Community Developer and cross-functional partners to support game improvements. Community Managers must have in-depth knowledge of contemporary game genres and platforms, including proficiency in games-as-a-service practices.

What You'll Do

• Collaborate on defining and implementing the Rainbow Six Siege strategic community plan, under the guidance of the brand's Community Developer.
• Communicate live game updates, status changes, and service issues to players via official channels, ensuring transparent and timely information sharing, in collaboration with the Community Developer.
• Develop an active and engaged relationship with the fan community's players.
• Help identify key influencers and collaborate with these community members to promote the brand and/or game to the community.
• Create player resources and engaging digital content, such as short videos, static assets, and educational content, leveraging community trends and highlighting key community initiatives.
• Liaise with internal production resources to produce necessary assets for content dissemination.
• Write/review/proofread external communications to ensure readability and compliance with brand tone and key objectives.
• Collaborate with cross-functional partners to harmonize a content calendar designed to consistently maximize engagement across shared social media channels. Monitor and stimulate player conversations on these and other channels.
• Assess the community's pulse, understand its concerns, and communicate its status to internal cross-functional partners.
• Report on community areas of concern, highlight trending topics/threads, and share/contextualize engagement metrics.
• Support community activities such as developer Q&As, contests, etc.
• Work with the portfolio's social media manager to understand content performance and apply learnings to future content campaigns to maximize reach, impressions, and engagements.

What You'll Bring

• Experience in a community management or customer service role.
• Strong project management skills.
• Previous experience in user moderation and conversation management in a digital/online environment, including experience working with forums and social media management tools.
• Good understanding of social media services, mechanisms, and trends, especially Discord, TikTok, YouTube, Instagram, and Twitter/X.
• Experience as a creative and knowledgeable gamer, comfortable with online FPS communities and social networks.
• Excellent communication and writing skills in both French and English are required.
• Ability to thrive in a highly dynamic environment within a globally distributed team.
• Experience in the video games industry a significant plus.
• Previous experience with customer first-contact and de-escalation is preferred.

Key skills/competency

• Community Management
• Social Media Marketing
• Player Engagement
• Content Creation
• Rainbow Six Siege
• FPS Gaming
• Project Management
• Digital Moderation
• Cross-functional Collaboration
• Influencer Relations