Operations Associate
Uber · Paris, Île-de-France, France
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- On site
- Full-time
- $95,000 / year
- Paris, Île-de-France, France
Job highlights
- Manage catalog operations for grocery and retail.
- Analyze product and sales data with SQL/Python.
- Drive catalog quality and merchant onboarding.
- Lead projects and cross-functional teams.
- Improve processes and scale operations.
About the role
About The Role
Uber is transforming the future of Grocery & Retail, building the world's best and biggest marketplace for on-demand delivery of all local commerces. A key part of this is providing a magical experience to our customers through the stores catalog.
The Ops Manager is the analytical heart of the France catalog team, operating in a wide playing field containing assortment, content quality, availability and search. Creating relevant insights by extracting and merging product and sales data using SQL and/or Python is a key skill.
The Ops Manager works empirically, finding explanations and solutions in the data, through pilots and trial and error. They have a good end-to-end understanding of online retail and knows how to work as a team with engineers, account managers and merchants. They know how to set priorities, know how to separate main from side business, and know how to work fast and efficiently.
What The Candidate Will Do
- Own end-to-end responsibility on assortment, item availability, and content quality.
- Act as owner of merchant catalog onboarding and technical integration, responsible for process follow-up and catalog quality, supervising the project with internal stakeholders (account managers, technical teams).
- Supervise KPIs, run analysis to understand current state of problems, detect root causes, and drive action plans.
- Attend/lead meetings and coordinate with project stakeholders, including external partners.
- Lead, manage, and execute projects related to catalog within cross-functional teams, e.g., create end-to-end processes for KPI improvement, implement process improvements, scale and automate.
- Undertake ad-hoc projects on specific merchants in collaboration with internal/external stakeholders, both commercial and technical.
- Track and document results.
Basic Qualifications
- BA/BS degree or equivalent practical experience.
- Business experience driving scaled operations and project/program management is a plus.
- Intermediate SQL skills.
Preferred Qualifications
- Prior experience working at an e-commerce or technology company.
- Problem-solving mindset; ability to identify problems, determine the correct analysis to assess them, and come up with solutions.
- Stakeholder management; involve everyone needed to implement action plans. Teamwork is key.
- Project management and organizational skills; be able to divide projects into small chronological tasks making sure to follow up, understanding the context and impact of a project and be able to set priorities.
- Good business acumen and analytical logic; be able to foresee the impact of projects in different areas of the company.
- Multitasking; leading more than one project at the same time.
- Comfort with ambiguity, evolving priorities, and an ability to operate autonomously.
Key skills/competency
- Operations Management
- Catalog Quality
- SQL
- Python
- Data Analysis
- Project Management
- E-commerce
- Retail Operations
- Stakeholder Management
- Problem Solving
Skills & topics
- Operations Associate
- Catalog Management
- Data Analysis
- SQL
- Python
- Project Management
- E-commerce
- Retail Operations
- Uber
- On-Demand Delivery
How to get hired
- Tailor your resume: Highlight your SQL skills, operational experience, and project management achievements relevant to e-commerce.
- Showcase analytical skills: Quantify your impact with data-driven results in your application.
- Emphasize problem-solving: Detail instances where you identified issues and implemented solutions.
- Prepare for interviews: Be ready to discuss your experience with stakeholders and ambiguous projects.
- Understand Uber's mission: Align your responses with Uber's focus on transforming local commerce.
Technical preparation
Practice intermediate SQL queries for data extraction.,Review Python for data manipulation and analysis.,Familiarize yourself with e-commerce catalog best practices.,Understand catalog onboarding and integration processes.
Behavioral questions
Describe a complex operational problem you solved.,How do you manage competing priorities effectively?,Give an example of a successful cross-functional project.,How do you handle ambiguity and evolving priorities?
Frequently asked questions
- What are the key responsibilities for an Operations Associate at Uber?
- As an Operations Associate at Uber, you'll be responsible for managing catalog operations, ensuring item availability and content quality for grocery and retail partners. You'll also lead merchant onboarding, analyze sales data using SQL and Python, and drive process improvements.
- What technical skills are essential for the Operations Associate role at Uber?
- Intermediate SQL skills are essential for this role. Experience with Python for data analysis and a strong understanding of e-commerce platforms are highly preferred.
- How important is data analysis in this Operations Associate position at Uber?
- Data analysis is central to this role. You'll be expected to extract and merge product and sales data to generate insights, identify root causes of problems, and drive action plans.
- What kind of experience is preferred for an Operations Associate at Uber?
- Prior experience in e-commerce or a technology company is preferred. A problem-solving mindset, strong stakeholder management, and excellent project management and organizational skills are also highly valued.
- Does Uber offer opportunities for growth in this Operations Associate role?
- While the description doesn't explicitly detail growth paths, Uber's focus on transforming the grocery and retail marketplace suggests significant opportunities to impact and grow within the operations domain.
- What is the work arrangement for the Operations Associate position at Uber?
- The job description doesn't explicitly state the work arrangement (remote, hybrid, or on-site). However, given the nature of the role involving cross-functional collaboration and project management, a hybrid or on-site arrangement is likely.
- How does Uber approach problem-solving for its Operations Associates?
- Uber values a problem-solving mindset. Operations Associates are expected to identify issues, conduct thorough analysis, and develop effective solutions, often through empirical methods and trial and error.
- What does 'end-to-end responsibility' mean for the Operations Associate at Uber?
- It means you will own a process or function from its initiation to its completion. For this role, it includes assortment, item availability, content quality, and merchant catalog onboarding.