Global Account Coordinator

About The Role

The Global Delivery Partner (GDP) department at Uber owns the largest and most recognisable restaurant brands in the world, including KFC, Subway, Domino's, and Pizza Hut. The Global Account Coordinator plays a pivotal role in supporting merchants and GDP Account Managers on driving strategic growth and operational excellence. You will be instrumental in executing high-impact marketing and growth initiatives, and ensuring seamless operational and administrative support to maximise partner success.

What You'll Do

Marketing Execution & Growth Support (40%)

• Campaign Management: Lead the end-to-end execution of marketing campaigns, such as uploading billboards, CRM, and ensuring all offers go live on time and are tracked accurately.
• Asset Creation: Develop in-app and out-of-app marketing assets to maximize campaign visibility and user engagement for key partners.
• Digital Merchandising: Curate partner offers through in-menu collections and optimize menu layouts to improve customer discovery and sales.
• Calendar Alignment: Collaborate with the Consumer Growth team to align partner activities with seasonal marketing calendars (e.g., Black Friday).
• Loyalty Support: Manage targeted offers and audience segments to support the growth of Uber One and merchant-specific loyalty programs.

Operational Excellence & Partner Support (40%)

• Merchant Onboarding: Ensure new stores are successfully onboarded and active on the platform. Track and report on their early performance (sales, operations) during the initial weeks post-launch and identify and flag any under-performing stores early to enable corrective action.
• Issue Resolution: Serve as the first point of contact for operational escalations, such as payment issues, food safety non-compliance, change of ownership support, order investigations, and fraud reports. Coordinate with appropriate internal teams for quick resolution.
• Stakeholder Coordination: Ensure seamless communication between merchants and internal stakeholders to resolve day-to-day pain points.
• Franchisee Engagement: Partner closely with Account Managers to support franchisees with expansion plans, compliance needs, and marketing performance insights.

Business Reporting & Process Improvement (20%)

• Performance Reporting: Own various forms of reporting for Account Managers and partners, including updating dashboards or providing weekly reports. Occasionally perform light data analysis using SQL.
• Process Improvement: Collaborate with other Account Coordinators and Customer Success Managers to develop improved processes and frameworks for merchants.

What you'll have

• 1-2 years of professional experience in a fast-paced, high-growth environment.
• Strong planning and organisational skills with high attention to detail.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal and external stakeholders.
• Proficiency in Microsoft Excel and Google Sheets.
• Speed, resourcefulness, and a go-getter attitude. This team moves fast and always operates in new spaces.
• Willingness to hustle, roll up sleeves, and get in the weeds with our highest value partners.
• Working rights in the United Kingdom (No sponsorship available).

Additionally, you'll have:

• Experience in the technology or food industry (Preferred).
• Basic knowledge of SQL for data querying and refining is a plus (Preferred).
• Familiarity with CRM tools (Salesforce, HubSpot, etc.) and data analytics platforms.

Key skills/competency

• Account Management
• Marketing Execution
• Operational Excellence
• Data Analysis
• Stakeholder Coordination
• Campaign Management
• Merchant Support
• Process Improvement
• SQL Proficiency
• Microsoft Excel