Executive Tech Support Analyst

About The Role

Uber Engineering is a high-performance culture marked by fearlessness and hyper productivity. We're looking for team players with natural product intuition who can work harder, faster, and smarter while taking technical excellence to a whole new level. You should be pumped about building a global transportation marketplace that spans a wide range of cities - varying from 100,000 to 10 million people in size - with unique regulatory, technical, and business requirements.

As an Executive Support Analyst, you will provide concierge support for our executive team no matter where they are or where they go. Travel the globe to ensure events happen without a hitch. Here's your chance to be a part of Uber history!

What The Candidate Will Do

• Provide personalized white glove service and support for our executive team in both office and home environments.
• Respond to Executive technology support issues and be on-call as scheduled.
• Constant monitoring of executive team desktop issues to ensure customer satisfaction and taking the extra step to go above and beyond.
• Provide prompt, confidential, and reliable technical support for a wide range of IT equipment and software including Google Apps, Apple, PC, printers, Wi-Fi, etc.
• Communication & Customer service skills must be impeccable.
• Network and A/V system setup in residential and business environments.
• Manage hardware and software upgrades.
• Accurately manage crisis escalation and transfer calls to other support teams as appropriate.
• Provide direct feedback on issues impacting the executive team to Tech Services leadership.
• Will require domestic and international travel.
• Any other duties as assigned.

Basic Qualifications

• 4+ years of IT experience.
• Minimum of 2-3 years' experience with executive level support.
• Bachelor's Degree in Computer Science, or equivalent combination of education and experience.
• Working knowledge with Microsoft, MAC, Desktop/Laptops, basic networking, and A/V equipment.
• Ability to multi-task, manage time, and follow through with assignments.
• Strong problem-solving, organization, and project management skills.
• A service-oriented attitude with the utmost discretion in handling sensitive/private technical issues and other matters.
• Audio/Video knowledge.
• Prior experience setting-up, installing, cabling, and maintaining executive home offices including all networking equipment (Apple, Cisco, VoIP).
• Ability to work in a fast-paced, highly technical environment.
• Demonstrable strong Customer Service experience.
• Ability to be on site and on call.
• Excellent verbal and written communication skills.
• Experience supporting mobile devices.
• Ability to communicate effectively with the executive team as well as others in Tech Services.
• Ability to take initiative and work independently, as well as part of a team.
• Willing to work after hours and weekends as needed.

Preferred Qualifications

• High-end restaurant experience.
• High-end hotel concierge experience.
• 5+ years in a help desk role supporting Apple and PC hardware and software.
• Google/Apple Certification(s) i.e. ACMT.

Key skills/competency

• Executive Support
• Concierge Service
• IT Support
• Apple
• PC
• Networking
• Audio/Video Systems
• Customer Service
• Problem Solving
• Google Apps