Data Analyst II @ Uber
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Job Details
About The Role
At Uber, the Customer Experience Analytics (CXA) team drives data-driven decision making across the Community Operations org. As a Data Analyst II, you will work across the United States & Canada regions to shape a world class support experience for Uber customers. This role focuses on Consumer Growth and new products, improving the experience across various Rider/Eater segments.
What You'll Do
- Conduct analyses on diverse projects to enhance customer interactions.
- Drive experimentation and generate insights to quantify support value.
- Own data analysis and visualization, communicating outcomes to multiple stakeholders.
- Quantify impact of new products and business processes.
- Develop analytical frameworks to support strategic decision making.
- Build and maintain scalable data products.
Basic Qualifications
- 4+ years of experience in data analytics, data science, or a similar role.
- BA/BS Degree.
- Experience in SQL.
- Experience building dashboards with Tableau, Looker, or similar.
Preferred Qualifications
- Experience with Python or R.
- Ability to write complex SQL queries.
- Degree in Economics, Business, Engineering, Operations, Research or related quantitative field.
- Experience analyzing advanced A/B testing data and experimental design.
- Knowledge in data pipeline management/ETL.
- Experience with customer support or insights.
About The Team
The Regional CXA team is responsible for data integrity, metric definitions, generating analytical insights for leadership, and collaborating with operations and product teams to improve the upstream customer experience.
Compensation and Benefits
Specific salary information is provided based on your location. For Chicago, IL roles the range is from USD 122,000 to USD 135,500 per year and for New York, NY roles from USD 135,000 to USD 150,000 per year. Additionally, eligible candidates will participate in Uber's bonus program, and may receive equity awards and other benefits. More details can be found on Uber's careers benefits page.
Key skills/competency
Data Analytics, SQL, Tableau, Data Visualization, Experimentation, A/B Testing, ETL, Python, Customer Insights, Analytical Framework
How to Get Hired at Uber
🎯 Tips for Getting Hired
- Customize Your Resume: Tailor it to highlight analytical and SQL skills.
- Research Uber's Culture: Read company mission and recent news online.
- Showcase Data Projects: Share examples of dashboards and data tools.
- Prepare for Interviews: Practice SQL queries and experimental design.
- Follow Application Tips: Highlight experiences with ETL and A/B testing.