Commercial Account Manager, Uber Eats

Commercial Account Manager, Uber Eats

About Uber

Uber Eats is an on-demand food delivery app and website that helps bring millions of people around the world the things they want, at the tap of a button. We partner with over 70,000 restaurants and merchants in more than 330 cities across the UK and Ireland. From specialty local favorites to national brand names, groceries to household essentials, and more, Uber Eats has what you want when you want it-with an average delivery time of 30 minutes.

About The Role

This role sits within the UK SMB team and is responsible for driving Uber Eats' long-term commercial relationships with some of our top local favorite brands. As the Commercial Account Manager, Uber Eats, you'll be managing a portfolio of accounts - collaborating with partners to help them grow their business sustainably, whilst delivering the best experience to our users, with the goal of making Uber Eats their most loved delivery platform.

This role calls for a combination of relationship management, commercial acumen, operational excellence and problem solving. You should be comfortable in an "all hand on deck" environment, love solving problems, thrive in a start up culture, and above all be passionate about our restaurant partners. There will be no shortage of challenges and opportunities to throw yourself into!

What You'll Do

• Portfolio Ownership: Manage a diverse portfolio of UK restaurant partners, taking full accountability for their sustained growth and long-term profitability.
• Commercial Management: Lead high-impact commercial discussions to build sustainable partnerships and secure long-term merchant commitment.
• Strategic Growth & Strategy: Partner with merchants to design and execute growth strategies, including marketing plans, menu optimizations, and operational enhancements.
• Scalable Operations: Collaborate with leadership to standardize best practices and build scalable processes for managing the mid-sized SMB segment at scale.
• Data-Led Insights: Maintain a rigorous "rhythm of business" by tracking weekly performance (WoW), identifying hidden business signals, and quantifying the impact of all initiatives.
• Operational Excellence: Drive continuous operational improvements with partners to optimize the end-to-end experience for both Uber Eats users and couriers.
• Process Innovation: Apply analytical ability and operational rigor to identify process gaps and build tools that maximize partnership KPIs.
• Cross-Functional Collaboration: Partner with internal teams (Central and Community Operations) to solve complex problems and translate partner feedback into product and operational improvements.
• Stakeholder Communication: Establish and maintain proactive, effective outreach strategies to ensure seamless communication channels with all merchant partners.

What you'll have:

• Commercial Expertise: 1-2+ years in client-facing or partnership roles with a proven track record of hitting targets, upselling, and managing complex, long-cycle deals.
• Analytical & Technical Fluency: Proficient in Excel/G-Suite (specifically Sheets) with a systems-thinking approach to drive data-led decisions and solve customer pain points.
• Strategic Influence: Exceptional communication skills with the ability to navigate internal tension, influence stakeholders without authority, and integrate business, finance, and legal concepts.
• Operational Grit: Proven autonomy and a "roll up your sleeves" mindset to deliver results under high-stakes pressure in fast-paced, high-growth tech environments.
• Resilience: Persistent and resourceful in navigating multifaceted partnerships and evolving partner needs.

Key skills/competency

• Account Management
• Commercial Strategy
• Partnership Development
• Business Growth
• Operational Excellence
• Data Analysis
• Client Relationship Management
• Upselling & Negotiation
• Stakeholder Engagement
• Problem Solving