Account Partner, Eats SMB
Uber · Miami, FL
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- On site
- Full-time
- $53,600 / year
- Miami, FL
Job highlights
- Manage SMB restaurant partners for Uber Eats.
- Drive growth through product adoption and expansion.
- Build strong, lasting partner relationships.
- Analyze partner feedback for product improvement.
- Meet revenue, retention, and adoption targets.
About the role
About The Role
Uber Eats is looking for sharp, highly motivated individuals to join our Small-to-Medium Sized Business (SMB) Account Management Team. As an SMB Account Manager, you will work efficiently and effectively with our SMB restaurant partners to optimize restaurant operations, strengthen our relationship with partners through excellent consultative recommendations for business growth, and identify upsell opportunities for other product offerings. This is a client-facing role as an individual contributor. Candidates must be located in Miami, FL and able to follow the hybrid schedule.
What You'll Do
- Collaborate with a high-value portfolio of restaurant partners to retain and grow a book of business of SMB accounts on the Uber Eats platform.
- Identify new sales opportunities through product adoption and location expansion.
- Identify opportunities and recognize additional revenue potential.
- Identify key risks to our partnerships, and work quickly and diligently to ensure we are delivering the best possible experience for our partners and to ensure 100% account retention.
- Collect and synthesize restaurant partner feedback into insights that can inform and drive the product and business roadmap.
- Build meaningful, lasting relationships to make Uber Eats the delivery platform of choice for our restaurant partners.
Basic Qualifications
- At least 1 year of experience in a B2B, client facing role (Sales, Customer Success, Account Management, or upper management retail/food industry).
Preferred Qualifications
- Experience navigating the customer lifecycle including prospecting new contacts within an existing client organization.
- Self-starter attitude and ability to thrive in a fast-paced, autonomous team environment.
- Strong interpersonal skills, with the ability to clearly frame a value proposition, probe for objections, remove obstacles, and eliminate barriers to gain commitment.
- Willingness to hustle, roll-up sleeves, and get in the weeds with our highest value partners in order to hit quarterly and annual revenue, retention, and adoption targets.
- Ability to think strategically and analyze restaurant needs to both unlock opportunities and creatively problem-solve.
- Demonstrate time management and organizational skills with the ability to multitask and prioritize based on impact.
- CRM experience (Salesforce experience a plus).
- Google Suite Experience is highly preferred.
- For Miami, FL-based roles: The base hourly rate range for this role is USD$25.87 per hour - USD$27.24 per hour. You will be eligible to participate in Uber's bonus program, and may be offered sales bonuses & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Key skills/competency
- Account Management
- SMB Sales
- Client Relationship Management
- Business Development
- Upselling
- Restaurant Operations
- Salesforce
- Google Suite
- Consultative Selling
- Customer Retention
Skills & topics
- Account Management
- SMB
- Sales
- Customer Success
- B2B Sales
- Restaurant Industry
- Client-Facing
- Uber Eats
- Account Partner
- Miami Jobs
How to get hired
- Tailor your resume: Highlight B2B client-facing experience, sales, or account management achievements.
- Showcase relevant skills: Emphasize CRM, Google Suite, and problem-solving abilities in your application.
- Demonstrate hustle: In your cover letter or interview, express your willingness to work diligently.
- Prepare for hybrid work: Confirm your ability to work from the Miami, FL office as needed.
Technical preparation
Practice CRM navigation and data entry.,Familiarize yourself with Google Suite tools.,Prepare to discuss sales metrics and targets.,Review Uber Eats partner resources.
Behavioral questions
Describe a time you retained a difficult client.,How do you identify upsell opportunities?,Share an example of strategic problem-solving.,How do you handle feedback and drive change?
Frequently asked questions
- What is the base hourly pay for an Account Partner, SMB Restaurants in Miami, FL?
- The base hourly rate range for this role in Miami, FL is USD $25.87 to $27.24 per hour. You will also be eligible for Uber's bonus program and sales bonuses.
- What is the work arrangement for the Account Partner, SMB Restaurants role at Uber Eats?
- This is a hybrid role, requiring candidates to be located in Miami, FL and work from the office as per the hybrid schedule.
- What kind of experience is required for the Account Partner, SMB Restaurants position?
- A minimum of 1 year of experience in a B2B, client-facing role such as Sales, Customer Success, or Account Management is required. Experience in the retail or food industry at a management level is also considered.
- What are the preferred qualifications for an Account Partner, SMB Restaurants at Uber?
- Preferred qualifications include experience with the customer lifecycle, a self-starter attitude, strong interpersonal skills, strategic thinking, excellent time management, CRM experience (Salesforce a plus), and Google Suite proficiency.
- Does Uber Eats offer benefits for this Account Partner role?
- Yes, full-time employees are eligible to participate in a 401(k) plan and various other benefits. More details can be found on Uber's careers benefits page.
- What are the main responsibilities of an Account Partner, SMB Restaurants?
- You will collaborate with restaurant partners to retain and grow business, identify sales opportunities, recognize revenue potential, manage risks, synthesize feedback for product improvement, and build strong relationships with partners.