Operations Analyst

Operations Analyst at Two Chairs

Two Chairs is building a new kind of mental health system based on the idea that the status quo isn’t good enough. Industry-best clinician experiences, better client outcomes, groundbreaking innovation, and access to the highest quality care are how we’ll raise the bar for the entire industry. With that, we're excited and honored to have been recognized as a 2025 Great Place to Work and 2025 Fortune’s Best Workplaces in Healthcare.

One of our company values is "Embrace Differences" and diversity, equity, inclusion, and belonging are the principles guiding how we build our business and teams. We encourage interested candidates from all backgrounds to apply, even if you don't think they meet some expectations of the role.

About the role

As an Operations Analyst on our Operations team, you will support Operations, Clinical Talent Acquisition, and Clinical in making data-informed decisions about supply and demand. This role is pivotal in ensuring we scale efficiently and effectively as we grow into new markets and service lines. This individual will be responsible for providing key stakeholders (including Finance and Growth) with operations data, analysis, forecasting, model builds and enhancement, and business insights related to needs in new markets.

You'll be responsible for developing improved Ops Reporting (including forecasting, KPI reporting, and understanding historical trends), building various supply and demand models, managing the data infrastructure with the data team, and managing cross-functional reporting.

Core Areas of Responsibility

• Scalable Reporting & Infrastructure (50%)
  • Partner with the data team to scope, design, and build a comprehensive data and reporting ecosystem that enables us to monitor and respond to trends across 20+ markets
  • Define, implement, and analyze standardized KPIs that allow for "apples-to-apples" comparisons across disparate regions
  • Develop and maintain forecasting models to predict start volume and hiring velocity that inform broader business decisions
  • Partner with cross-functional teams on data and reporting
• Supply & Demand Modeling (30%)
  • Develop and maintain sophisticated supply vs. demand models to ensure clinician hiring (supply) aligns with projected patient volume (demand) across markets
  • Refine assumptions by conducting monthly "forecast vs. actuals" audits; use historical trends to improve model assumptions (e.g., offer acceptance rates, clinician ramp-up time, and patient churn) and increase forecast accuracy
• Stakeholder Engagement & Partnership (20%)
  • Communicate data cross-functionally, including historical performance trends and forecasted future volume to inform business strategy
  • Contribute to the semi-annual planning process by providing insights and fulfilling data requests related to annual hiring volume forecasts, historical performance trends, and recruiter hiring plans
  • Generate ad hoc reports and dashboards for key stakeholders
  • Identify bottlenecks using data and partnering with to propose solutions to optimize the end-to-end recruitment lifecycle

Impact and Success Indicators

• Where you’ll make an impact in the first 90 days:
  • Develop a deep understanding of Two Chairs processes and build reporting dashboards to understand key trends in new markets
  • Help chart the path for how Two Chairs maintains high growth over the next three years, including evaluation of new markets and service lines
• Where you’ll make an impact in the first year:
  • Develop a suite of dashboards to diagnose changes potential capacity bottlenecks across the system
  • Enable scalable processes and monitoring to identify supply and demand levers

You’ll be successful if you have:

• 4+ years of relevant work experience in an analytical role, preferably in banking, management consulting, finance, tech operations, or other highly analytical role
• Proven analytics experience, forecasting, SQL, Looker, and analytics experience ideal but not required
• Excellent Excel skills, strong business intuition, and the capability to identify and synthesize insights from quantitative analysis
• Intellectual curiosity, self-motivation, and an investigative instinct to understand the why behind data trends
• Ability to work independently and collaboratively in a fast-paced environment while managing competing demands

Compensation & Benefits

The offer range is dependent on qualifications and experience. New hires can reasonably expect an offer between $98,900 and $116,400. The full salary range for this full-time, exempt role is $98,900 - $133,900.

• Equity in a high-growth start-up
• Paid time off, including nine paid holidays and an additional Winter Office Closure from Christmas Day (Observed) through New Year's Day
• Comprehensive medical, dental, and vision coverage
• 401(k) Retirement savings options
• One-time $200 Work from Home reimbursement
• Annual $1,000 Productivity & Wellness Stipend to support your personal and professional goals
• Annual $500 subsidized company contribution to your healthcare FSA or HSA
• Paid parental leave

Outreach Notice to Applicants

We are thrilled that you’re interested in joining our team! To ensure a consistent and equitable hiring process for all candidates, we kindly ask that you refrain from reaching out to current employees regarding the role, your application, or the interview process. Our talent acquisition team is committed to carefully reviewing all applications and will reach out directly if they decide to move forward.

All applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Key skills/competency

• Data Analysis
• Forecasting
• SQL
• Looker
• Excel
• KPI Reporting
• Supply Demand Modeling
• Stakeholder Management
• Business Insights
• Data Infrastructure