Senior Data Scientist, R&D

Senior Data Scientist, R&D at Twilio

At Twilio, we’re shaping the future of communications from the comfort of our homes, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. Our remote-first approach fosters a strong culture of connection and global inclusion, ensuring every team member makes a daily impact. We believe your career at Twilio is in your hands, offering continuous learning and rewarding experiences.

We leverage Artificial Intelligence (AI) for an efficient, fair, and transparent hiring process, though every final decision is made by real Twilions, maintaining a human touch.

About The Job

This position is crucial for uncovering analytical insights that quantify product performance and shape product strategy. Our Data Science and Analytics team empowers R&D to make data-backed decisions, accelerating innovation and improving product performance. We work closely with Product Managers to define product metrics, build self-serve reporting, measure the impact of product releases, and conduct analyses to inform strategic decisions.

Responsibilities

• Drive the definition and development of data science solutions from beginning to end, building relationships with partner teams, collecting and analyzing data, and developing recommendations to inform strategic decisions.
• Generate insights and recommendations through exploratory analysis, A/B testing, and statistical modeling.
• Work with product managers to design and analyze experiments to measure the impact of new features, developing a data-driven narrative on product performance for monthly reviews.
• Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post-launch.

Qualifications

Twilio values diverse experiences and encourages all who meet the required qualifications to apply, regardless of traditional career paths. We seek individuals who bring fresh perspectives to the table.

Required:

• 2+ years of professional experience in an analytics or data science role.
• Advanced expertise using SQL to derive insights and in using dashboarding tools like Looker or Tableau to create compelling self-serve reports for product or business stakeholders.
• Intermediate expertise in Python (e.g., pandas, numpy, scikit-learn) for data manipulation, analysis, and statistical modeling (e.g., clustering, forecasting, or decision trees).
• Familiarity with causal inference techniques such as A/B testing, propensity matching, or synthetic control.
• Demonstrated ability to map business problem statements to an appropriate data science technique.
• Answer-first, succinct communication; ability to communicate across technical and non-technical audiences.

Desired:

• 4+ years of professional experience in a product-focused analytics or data science role, with 2+ years of experience in a B2B SaaS context.
• Bachelor’s and Master’s in a quantitative field.
• Familiarity with machine learning techniques.
• Experience with data warehousing and/or ETL processes, including distributed computing technologies such as Hive, Presto, or Spark.

Location & Travel

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA. Occasional travel may be required for project or team in-person meetings, prioritizing connection and relationship building.

What We Offer

Working at Twilio provides competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more, with offerings varying by location.

Compensation

The estimated pay ranges for this role are as follows (for candidates hired in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont, Washington D.C., New York, New Jersey, Washington State, or California):

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $141,520.00 to $176,900.00
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $149,840.00 to $187,300.00
• Based in the San Francisco Bay area, California: $166,400.00 to $208,000.00

This role may also be eligible for Twilio’s equity plan and corporate bonus plan, along with standard benefits like health care, 401(k), paid sick time, personal time off, and parental leave.

Applications are intended to be accepted until 2/28/2026, subject to business needs.

Key skills/competency

• SQL
• Python
• Data Analysis
• Statistical Modeling
• A/B Testing
• Causal Inference
• Product Analytics
• Dashboarding (Looker/Tableau)
• ETL Processes
• Stakeholder Communication