Product Manager 3
Twilio · Bengaluru, Karnataka, India
- On site
- Full-time
- $150,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Drive data insights and governance initiatives remotely.
- Own product lifecycle for insights platforms.
- Understand customer needs for data management.
- Support data privacy and compliance.
- Bridge reporting systems for stakeholders.
About the role
Who We Are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
See yourself at Twilio
Join the team as our next Data Platform Product Manager in the Data Governance and Insights team.
About The Job
This position is needed to drive Data Insights and Twilio's Data Governance initiatives across Twilio. This position is based in India. You will touch many teams within Twilio to ensure safe customer data handling, supporting data privacy and compliance. This team manages data pipeline security, data reliability, and ensuring access controls. We are also the bridge to the reporting systems trusted by customers, executives and shareholders.
Responsibilities
- Champion customer-facing product development that will reduce time to insights.
- Own the cradle to grave product lifecycle for insights platforms.
- Understand the needs of our end customers in the global communications market and build a platform to help internal teams manage and leverage their data to derive meaningful insights.
- Support Data Governance initiative for data pipelines and insights products, working with product managers and engineering counterparts across various organizations and stakeholders.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
- Someone with 7+ years of product management experience in a fast-paced company. If you have a strong work ethic and know how to knock down barriers to get to your objective this might be the opportunity for you.
- Experience with data platforms, customer engagement platforms, or streaming applications. Proficiency in the big data ecosystem e.g. Kafka, ElasticSearch, Clickhouse, Spark, Presto/Athena, or similar technologies.
- Technically savvy and experienced with the cloud, APIs, communications, enterprise software, data reliability, and ETL techniques.
- You have a customer oriented approach. You have an amazing ability to understand the customer’s challenges and are able to articulate a vision to solve challenges to make an impact.
- Background in Data Governance, including cataloging metadata, data reliability, sensitive data classification and access management.
- The ability to solicit customer requirements from many - often opposing - sources, prioritize, and work with engineering and design to deliver.
- Experience with a data insights product with a large user base.
- You are a strategic problem solver and flourish operating in broad scope, from conception through continuous operation of 24x7 services.
- You have solved sophisticated problems and have the aptitude to navigate uncharted waters.
Desired
- Collaborative approach and ability to work with distributed, cross-functional teams.
- Great communication skills. You're equally at home on zoom presenting to an audience of developers as you are on a zoom talking to users and then coming up with product requirements. Your best days are the ones where you do both on the same day.
- Bachelor’s degree Computer Science, Engineering or equivalent experience required.
Location
This role will be remote, and based in India.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Key skills/competency
- Product Management
- Data Governance
- Data Insights
- Big Data Ecosystem
- Cloud Technologies
- APIs
- Enterprise Software
- Data Reliability
- ETL Techniques
- Customer Engagement Platforms
Skills & topics
- Product Manager
- Data Governance
- Data Insights
- Product Lifecycle Management
- Big Data
- Cloud Computing
- APIs
- Enterprise Software
- Data Reliability
- ETL
- Customer Engagement
- Streaming Applications
- Kafka
- ElasticSearch
- Spark
- Remote
- India
How to get hired
- Tailor your resume: Highlight 7+ years of product management experience and proficiency in big data technologies like Kafka or Spark.
- Showcase technical savvy: Emphasize experience with cloud, APIs, enterprise software, and ETL techniques.
- Demonstrate customer focus: Detail your ability to understand customer challenges and articulate solutions.
- Highlight data governance expertise: Include experience with metadata cataloging, data reliability, and access management.
- Prepare for behavioral questions: Be ready to discuss problem-solving in broad scopes and navigating ambiguity.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the ideal candidate profile for the Data Platform Product Manager role at Twilio in India?
- The ideal candidate for the Data Platform Product Manager role at Twilio in India possesses 7+ years of product management experience, ideally within fast-paced environments. They should have a strong background in data platforms, customer engagement platforms, or streaming applications, with proficiency in big data technologies such as Kafka, ElasticSearch, Spark, or Presto/Athena. A deep understanding of cloud, APIs, enterprise software, data reliability, and ETL techniques is crucial. Furthermore, a customer-oriented approach, with the ability to understand and articulate solutions to customer challenges, is highly valued. Experience in Data Governance, including metadata cataloging, data reliability, sensitive data classification, and access management, is essential. The ability to manage the full product lifecycle, solicit and prioritize customer requirements, and solve complex problems in a broad scope is also key.
- What are the core responsibilities of the Data Platform Product Manager at Twilio?
- The core responsibilities of the Data Platform Product Manager at Twilio involve driving Data Insights and Data Governance initiatives. This includes owning the end-to-end product lifecycle for insights platforms, understanding global customer needs in the communications market, and building a platform to help internal teams manage and leverage data for meaningful insights. The role also requires supporting Data Governance for data pipelines and insights products, ensuring safe customer data handling, supporting data privacy and compliance, managing data pipeline security, data reliability, and access controls, and acting as a liaison to reporting systems.
- What big data and cloud technologies are relevant for this Product Manager role at Twilio?
- For this Product Manager role at Twilio, proficiency in the big data ecosystem is highly important. This includes technologies such as Kafka, ElasticSearch, Clickhouse, Spark, and Presto/Athena, or similar. Experience with cloud environments, APIs, enterprise software, data reliability, and ETL techniques are also critical technical competencies for this position.
- How does Twilio approach remote work for its Product Manager positions, specifically the one based in India?
- Twilio is a remote-first company, and this Data Platform Product Manager role is designed to be fully remote, based in India. This means you can work from your home, while still being part of a connected, global team. Twilio emphasizes a strong culture of connection and global inclusion, ensuring that employees, regardless of their location, feel part of a vibrant and diverse team making a global impact.