Principal Presales Engineer
Twilio
Job Overview
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Job Description
Who We Are
At Twilio, we shape the future of communications from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our remote-first work culture and global inclusion ensure you are part of a vibrant, diverse team making an international impact every day.
See Yourself at Twilio
Join as our next Senior Solutions Engineer for the Twilio Communications APJ team, where you apply your technical expertise and executive relationship building skills.
About The Job
The Principal Presales Engineer role sits at the intersection of communications, AI, and experience design. You will assist customers across APJ to design and build next-generation customer engagement experiences powered by Twilio’s Customer Engagement Platform, blending voice, messaging, autonomous and human-assisted agents, and intelligent workflows.
Responsibilities
- Lead technical and experiential discovery sessions with customers.
- Design and prototype conversational flows using tools like Figma.
- Translate business intent into secure, scalable architectures.
- Build demos, prototypes, and Proof-of-Concepts using Twilio products.
- Collaborate with Account Executives and internal teams to drive deal success.
Qualifications
Required: At least 3 years in a technical pre-sales role in CPaaS, SaaS or Telecom, strong understanding of sales cycles, voice protocols, and messaging APIs. Desired: Experience in designing conversational or AI-assisted experiences, UX/UI design tools, and applying design thinking methodologies.
Location & Travel
This role is remotely based in Australia with approximately 35% travel for in-person connections.
What We Offer
At Twilio, enjoy competitive pay, generous time off, parental/wellness leave, healthcare, retirement savings, and more.
Key skills/competency
- Pre-sales
- Technical
- Customer Engagement
- Conversation Design
- Prototype
- Communication
- SaaS
- CPaaS
- AI
- UX/UI
How to Get Hired at Twilio
- Research Twilio's culture: Review their global inclusion and remote work values.
- Customize your resume: Highlight technical pre-sales and CPaaS experience.
- Prepare demos: Showcase your design and prototype skills.
- Practice storytelling: Develop clear communication examples.
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