Learning Innovation Principal, Talent Development
@ Twilio

Hybrid
CA$133,000
Hybrid
Full Time
Posted 24 days ago

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Job Details

Who We Are

At Twilio, we’re shaping the future of communications from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work and global inclusion ensures that you are part of a vibrant team making a global impact.

See Yourself at Twilio

Join the team as Twilio’s next Learning Innovation Principal, Talent Development.

About The Job

This position drives the future of Talent Development by integrating AI, emerging technologies, and cutting-edge practices into scalable, adaptive, and personalized learning solutions. In this role, you will lead our enterprise learning innovation strategy by researching trends, experimenting with advanced technologies, and turning insights into solutions that boost skills growth and business readiness.

Responsibilities

  • Lead enterprise learning innovation strategy for AI-enabled solutions.
  • Research and assess emerging technologies like AI and data science.
  • Design, pilot, and scale skill-based learning pathways.
  • Manage and drive adoption within Twilio’s learning technology ecosystem.
  • Collaborate with cross-functional leaders to launch transformative solutions.
  • Build AI-enabled learning experiences including microlearning and adaptive content.
  • Measure impact through skills growth and business KPIs.
  • Facilitate training and learning opportunities across audiences.

Qualifications

Required qualifications include a Bachelor’s degree (advanced degrees or certifications in AI/HR/OD preferred), 10+ years in digital learning/learning innovation with 2+ years applying AI in L&D, strong data fluency, proven cross-functional leadership in pilot projects, and vendor management experience. Candidates must be able to operate independently and communicate complex concepts effectively.

Desired qualifications include an advanced degree in Education or related field, recognized thought leadership in learning innovation, familiarity with design thinking or strategic foresight, and experience piloting AI-enabled solutions.

Location & Travel

This role is remote within Canada and eligible for hiring in Ontario, BC, or Alberta. Occasional travel may be required for in-person meetings.

What We Offer

Twilio offers competitive pay, generous time off, parental and wellness leave, healthcare, a retirement savings program, and more benefits that vary by location.

Key skills/competency

  • AI integration
  • Learning innovation
  • Digital learning
  • Technology strategy
  • Data analytics
  • Vendor management
  • Adaptive learning
  • Cross-functional collaboration
  • Business impact measurement
  • Facilitation
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How to Get Hired at Twilio

🎯 Tips for Getting Hired

  • Customize your resume: Emphasize AI and digital learning expertise.
  • Research Twilio: Understand their remote-first culture and tech trends.
  • Highlight innovation: Detail experience in scalable learning solutions.
  • Prepare for interviews: Practice answers on cross-functional teamwork and strategy.

📝 Interview Preparation Advice

Technical Preparation

Review AI trends and adaptive learning platforms.
Study data analytics and KPI measurement methods.
Familiarize with learning technology ecosystems.
Practice vendor management and tech evaluations.

Behavioral Questions

Describe cross-functional collaboration experiences.
Explain decision-making in ambiguous projects.
Discuss fostering innovation in teams.
Share examples of managing vendor relationships.

Frequently Asked Questions